VIPs

How do you keep track of VIP attendance if you don't have a patron services desk?  Is there a way of tracking it via Tessi - in the notes field, maybe?  Any suggestions would be welcome.

  • We use 'Activities' to track attendance at special openings. Is that along the lines of your tracking thinking?

  • Former Member
    Former Member $organization

    If you are talking about attendance at a performance and you have N-Scan in place, there are several things you can do. You could configure alerts to go out when the ticket is scanned (so a development person knows the VIP has been scanned in for instance).

    Even without N-Scan, if you are recording attendance by scanning in ticket stubs, you could run an Attendance by Performance report against a list.

    Or...  If you want to update the patron's account in some way, you could build a list to pull all of the VIPs who attended and then use Manage Attributes Utility to update their record with an attribute value.

    The notes route always makes me nervous because eventually someone will want a report about the attending VIPs and its very difficult to build a report based on notes.

  • I can certainly echo Levi's concern about using Notes. We have found it non practical to use Order notes for anything other than recording information used to troubleshoot discrepancies down the road.

  • We’re actually looking at a way to track attendance before the event so someone can greet them at the event.

     

    Ellen Holt

    Concerts & Lectures

    The Metropolitan Museum of Art

    1000 Fifth Ave

    New York, NY 10028

    212.650.2706

    212.650.2253, fax

    Ellen.Holt@metmuseum.org

    http://www.metmuseum.org/tickets

    http://www.metmuseum.org

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Nicholas Hudson-Ellis
    Sent: Sunday, December 30, 2012 2:48 AM
    To: Holt, Ellen
    Subject: Re: [Tessitura Ticketing Forum] VIPs

     

    We use 'Activities' to track attendance at special openings. Is that along the lines of your tracking thinking?

    From: Ellen Holt <bounce-ellenholt2442@tessituranetwork.com>
    Sent: 12/28/2012 8:42:27 AM

    How do you keep track of VIP attendance if you don't have a patron services desk?  Is there a way of tracking it via Tessi - in the notes field, maybe?  Any suggestions would be welcome.




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  • Have you looked into the Manage Special Activities utility? You could use that to assign a status of 'Invited' to your list of constituents, then create a dynamic list of people with that status to capture any late additions? After the event, you could have a staff member change the status of the people on the list, from Invited to Attended or No Show.

  • If the events are regularly ticketed performances you can run the Performance Seating Book report filtered with a list.  Create a list of the VIPs you want to track either with an attribute, constituency or by manually adding to the list.  You can then run the report manually before each show or schedule it to run automatically. 

  • We have created a VIP constituency that can be used in reports to track attendance.  This list of VIP's is constantly monitored to ensure that any file with the constituency should actually have it.