How do you keep track of VIP attendance if you don't have a patron services desk? Is there a way of tracking it via Tessi - in the notes field, maybe? Any suggestions would be welcome.
If you are talking about attendance at a performance and you have N-Scan in place, there are several things you can do. You could configure alerts to go out when the ticket is scanned (so a development person knows the VIP has been scanned in for instance).
Even without N-Scan, if you are recording attendance by scanning in ticket stubs, you could run an Attendance by Performance report against a list.
Or... If you want to update the patron's account in some way, you could build a list to pull all of the VIPs who attended and then use Manage Attributes Utility to update their record with an attribute value.
The notes route always makes me nervous because eventually someone will want a report about the attending VIPs and its very difficult to build a report based on notes.
I can certainly echo Levi's concern about using Notes. We have found it non practical to use Order notes for anything other than recording information used to troubleshoot discrepancies down the road.