Renaming a Venue

Thanks for responding. I did all of the above and that’s why I’m so puzzled.

It sounds like something isn’t painted in Facility Manager.

Have you painted everything in each of the tabs?

Did you validate completeness?

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Susan Ashcraft
Sent: Wednesday, July 18, 2012 1:33 PM
To: Nicole Keating
Subject: [Tessitura Ticketing Forum] Renaming a Venue

Since we no longer use one of the General Admission venues we have, I renamed it to accommodate some new events. I created my price maps, built the performances, etc. but when I try to "buy" a ticket to the event, i get the pop-up "Could not find seats for specified criteria". And when I go to the seat map and hover over the seat, the price doesn't show at the bottom.

I'm totally frustrated. Does anyone know why this is happening? I feel like I've done this a hundred times, and now something's not working.

Thanks,

Susan

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

I think you’re right. I made a zone change after the facility was assigned to a performance. I’ve put a request in to our IT person to run one of the SQL utilities.

Thanks.

Thanks for responding. I did all of the above and that’s why I’m so puzzled.

 

Susan P. Ashcraft

Box Office Manager

Sarasota Opera

61 N. Pineapple Avenue

Sarasota, FL   34236

941-366-8450 Ext. 227

sashcraft@sarasotaopera.org

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From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Nicole Keating
Sent: Wednesday, July 18, 2012 1:43 PM
To: Susan Ashcraft
Subject: RE: [Tessitura Ticketing Forum] Renaming a Venue

 

It sounds like something isn’t painted in Facility Manager.

 

Have you painted everything in each of the tabs?

 

Did you validate completeness?

 

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Susan Ashcraft
Sent: Wednesday, July 18, 2012 1:33 PM
To: Nicole Keating
Subject: [Tessitura Ticketing Forum] Renaming a Venue

 

Since we no longer use one of the General Admission venues we have, I renamed it to accommodate some new events. I created my price maps, built the performances, etc. but when I try to "buy" a ticket to the event, i get the pop-up "Could not find seats for specified criteria". And when I go to the seat map and hover over the seat, the price doesn't show at the bottom.

I'm totally frustrated. Does anyone know why this is happening? I feel like I've done this a hundred times, and now something's not working.

Thanks,

Susan

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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Thanks, Ryan. I’m hoping this will fix my problem once IT runs this.

Susan

Make sure you’re using water-soluble zones for the map painter.  <smile>

If you’ve updated zones and applied the zones to seats after performances have been built, you’ll need to run UP_UPDATE_ZONE_NO ### passing a season id (TR_SEASON.id) to update the existing performances with the new zone assignments.

Check the Price Zones tab of the performance seat map to see if you see the zone applied.  If you see an asterisk *, it’s most likely undefined for the seat(s).