Renaming a Venue

Thanks for responding. I did all of the above and that’s why I’m so puzzled.

It sounds like something isn’t painted in Facility Manager.

Have you painted everything in each of the tabs?

Did you validate completeness?

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Susan Ashcraft
Sent: Wednesday, July 18, 2012 1:33 PM
To: Nicole Keating
Subject: [Tessitura Ticketing Forum] Renaming a Venue

Since we no longer use one of the General Admission venues we have, I renamed it to accommodate some new events. I created my price maps, built the performances, etc. but when I try to "buy" a ticket to the event, i get the pop-up "Could not find seats for specified criteria". And when I go to the seat map and hover over the seat, the price doesn't show at the bottom.

I'm totally frustrated. Does anyone know why this is happening? I feel like I've done this a hundred times, and now something's not working.

Thanks,

Susan

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Thanks for responding. I did all of the above and that’s why I’m so puzzled.

It sounds like something isn’t painted in Facility Manager.

Have you painted everything in each of the tabs?

Did you validate completeness?

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Susan Ashcraft
Sent: Wednesday, July 18, 2012 1:33 PM
To: Nicole Keating
Subject: [Tessitura Ticketing Forum] Renaming a Venue

Since we no longer use one of the General Admission venues we have, I renamed it to accommodate some new events. I created my price maps, built the performances, etc. but when I try to "buy" a ticket to the event, i get the pop-up "Could not find seats for specified criteria". And when I go to the seat map and hover over the seat, the price doesn't show at the bottom.

I'm totally frustrated. Does anyone know why this is happening? I feel like I've done this a hundred times, and now something's not working.

Thanks,

Susan

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!