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Renaming a Venue

Susan Ashcraft
$organization

Since we no longer use one of the General Admission venues we have, I renamed it to accommodate some new events. I created my price maps, built the performances, etc. but when I try to "buy" a ticket to the event, i get the pop-up "Could not find seats for specified criteria". And when I go to the seat map and hover over the seat, the price doesn't show at the bottom.

I'm totally frustrated. Does anyone know why this is happening? I feel like I've done this a hundred times, and now something's not working.

Thanks,

Susan

Parents
  • $organization

    Make sure you’re using water-soluble zones for the map painter.  <smile>

     

    If you’ve updated zones and applied the zones to seats after performances have been built, you’ll need to run UP_UPDATE_ZONE_NO ### passing a season id (TR_SEASON.id) to update the existing performances with the new zone assignments.

     

    Check the Price Zones tab of the performance seat map to see if you see the zone applied.  If you see an asterisk *, it’s most likely undefined for the seat(s).

     

    +Ryan Creps

    +Tessitura Network

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Susan Ashcraft
    Sent: Wednesday, July 18, 2012 2:20 PM
    To: Ryan Creps
    Subject: RE: [Tessitura Ticketing Forum] Renaming a Venue

     

    I think you’re right. I made a zone change after the facility was assigned to a performance. I’ve put a request in to our IT person to run one of the SQL utilities.

     

    Thanks.

     

    Susan P. Ashcraft

    Box Office Manager

    Sarasota Opera

    61 N. Pineapple Avenue

    Sarasota, FL   34236

    941-366-8450 Ext. 227

    sashcraft@sarasotaopera.org

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Nicole Keating
    Sent: Wednesday, July 18, 2012 2:08 PM
    To: Susan Ashcraft
    Subject: Re: [Tessitura Ticketing Forum] Renaming a Venue

     

    Were the price maps assigned prior to the painting?  Perhaps you need Facility Update Scripts to be run.

    On Jul 18, 2012, at 1:58 PM, "Susan Ashcraft" <bounce-susanashcraft3988@tessituranetwork.com> wrote:

    Thanks for responding. I did all of the above and that’s why I’m so puzzled.

     

    Susan P. Ashcraft

    Box Office Manager

    Sarasota Opera

    61 N. Pineapple Avenue

    Sarasota, FL   34236

    941-366-8450 Ext. 227

    sashcraft@sarasotaopera.org

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Nicole Keating
    Sent: Wednesday, July 18, 2012 1:43 PM
    To: Susan Ashcraft
    Subject: RE: [Tessitura Ticketing Forum] Renaming a Venue

     

    It sounds like something isn’t painted in Facility Manager.

     

    Have you painted everything in each of the tabs?

     

    Did you validate completeness?

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Susan Ashcraft
    Sent: Wednesday, July 18, 2012 1:33 PM
    To: Nicole Keating
    Subject: [Tessitura Ticketing Forum] Renaming a Venue

     

    Since we no longer use one of the General Admission venues we have, I renamed it to accommodate some new events. I created my price maps, built the performances, etc. but when I try to "buy" a ticket to the event, i get the pop-up "Could not find seats for specified criteria". And when I go to the seat map and hover over the seat, the price doesn't show at the bottom.

    I'm totally frustrated. Does anyone know why this is happening? I feel like I've done this a hundred times, and now something's not working.

    Thanks,

    Susan




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!


    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!


    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Reply
  • $organization

    Make sure you’re using water-soluble zones for the map painter.  <smile>

     

    If you’ve updated zones and applied the zones to seats after performances have been built, you’ll need to run UP_UPDATE_ZONE_NO ### passing a season id (TR_SEASON.id) to update the existing performances with the new zone assignments.

     

    Check the Price Zones tab of the performance seat map to see if you see the zone applied.  If you see an asterisk *, it’s most likely undefined for the seat(s).

     

    +Ryan Creps

    +Tessitura Network

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Susan Ashcraft
    Sent: Wednesday, July 18, 2012 2:20 PM
    To: Ryan Creps
    Subject: RE: [Tessitura Ticketing Forum] Renaming a Venue

     

    I think you’re right. I made a zone change after the facility was assigned to a performance. I’ve put a request in to our IT person to run one of the SQL utilities.

     

    Thanks.

     

    Susan P. Ashcraft

    Box Office Manager

    Sarasota Opera

    61 N. Pineapple Avenue

    Sarasota, FL   34236

    941-366-8450 Ext. 227

    sashcraft@sarasotaopera.org

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Nicole Keating
    Sent: Wednesday, July 18, 2012 2:08 PM
    To: Susan Ashcraft
    Subject: Re: [Tessitura Ticketing Forum] Renaming a Venue

     

    Were the price maps assigned prior to the painting?  Perhaps you need Facility Update Scripts to be run.

    On Jul 18, 2012, at 1:58 PM, "Susan Ashcraft" <bounce-susanashcraft3988@tessituranetwork.com> wrote:

    Thanks for responding. I did all of the above and that’s why I’m so puzzled.

     

    Susan P. Ashcraft

    Box Office Manager

    Sarasota Opera

    61 N. Pineapple Avenue

    Sarasota, FL   34236

    941-366-8450 Ext. 227

    sashcraft@sarasotaopera.org

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Nicole Keating
    Sent: Wednesday, July 18, 2012 1:43 PM
    To: Susan Ashcraft
    Subject: RE: [Tessitura Ticketing Forum] Renaming a Venue

     

    It sounds like something isn’t painted in Facility Manager.

     

    Have you painted everything in each of the tabs?

     

    Did you validate completeness?

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Susan Ashcraft
    Sent: Wednesday, July 18, 2012 1:33 PM
    To: Nicole Keating
    Subject: [Tessitura Ticketing Forum] Renaming a Venue

     

    Since we no longer use one of the General Admission venues we have, I renamed it to accommodate some new events. I created my price maps, built the performances, etc. but when I try to "buy" a ticket to the event, i get the pop-up "Could not find seats for specified criteria". And when I go to the seat map and hover over the seat, the price doesn't show at the bottom.

    I'm totally frustrated. Does anyone know why this is happening? I feel like I've done this a hundred times, and now something's not working.

    Thanks,

    Susan




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!


    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!


    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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