Since we no longer use one of the General Admission venues we have, I renamed it to accommodate some new events. I created my price maps, built the performances, etc. but when I try to "buy" a ticket to the event, i get the pop-up "Could not find seats for specified criteria". And when I go to the seat map and hover over the seat, the price doesn't show at the bottom.
I'm totally frustrated. Does anyone know why this is happening? I feel like I've done this a hundred times, and now something's not working.
Thanks,
Susan
Thanks for responding. I did all of the above and that’s why I’m so puzzled. Susan P. Ashcraft Box Office Manager Sarasota Opera 61 N. Pineapple Avenue Sarasota, FL 34236 941-366-8450 Ext. 227 sashcraft@sarasotaopera.org From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Nicole Keating Sent: Wednesday, July 18, 2012 1:43 PM To: Susan Ashcraft Subject: RE: [Tessitura Ticketing Forum] Renaming a Venue It sounds like something isn’t painted in Facility Manager. Have you painted everything in each of the tabs? Did you validate completeness? From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Susan Ashcraft Sent: Wednesday, July 18, 2012 1:33 PM To: Nicole Keating Subject: [Tessitura Ticketing Forum] Renaming a Venue Since we no longer use one of the General Admission venues we have, I renamed it to accommodate some new events. I created my price maps, built the performances, etc. but when I try to "buy" a ticket to the event, i get the pop-up "Could not find seats for specified criteria". And when I go to the seat map and hover over the seat, the price doesn't show at the bottom. I'm totally frustrated. Does anyone know why this is happening? I feel like I've done this a hundred times, and now something's not working. Thanks, Susan This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you! This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you! This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Thanks for responding. I did all of the above and that’s why I’m so puzzled.
Susan P. Ashcraft
Box Office Manager
Sarasota Opera
61 N. Pineapple Avenue
Sarasota, FL 34236
941-366-8450 Ext. 227
sashcraft@sarasotaopera.org
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Nicole Keating Sent: Wednesday, July 18, 2012 1:43 PM To: Susan Ashcraft Subject: RE: [Tessitura Ticketing Forum] Renaming a Venue
It sounds like something isn’t painted in Facility Manager.
Have you painted everything in each of the tabs?
Did you validate completeness?
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Susan Ashcraft Sent: Wednesday, July 18, 2012 1:33 PM To: Nicole Keating Subject: [Tessitura Ticketing Forum] Renaming a Venue
This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!