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Special Character's on Tickets

Maurice Nounou
$organization

Hello,

I'm sure this issue has been touched on before in the forums, but since I can't find the search feature, and am on a bit of a time crunch trying to proof the next season I figure it'd be easier to start a new thread. I was wondering if there is a way to get special characters to print via Tessitura. Is it dependant on the version and/or printer? If I use HTML will this appear? We use Boca printers of different model numbers, on version 10 of Tessitura using Window 7 if any or all of that information alters anything.

Thanks in advance and sorry for the probable beating of an already answered topic.

-Maurice

  • $organization

    Hey Maurice,
     
    We have got around this by typing the text in Microsoft Word, saving that as a picture (through a screen grab) and then coverting and importing that "picture" into the ticket design. Not ideal, as you need to create multiple ticket designs, but a bonus is that it does also enable you to use fancy fonts!

    Beau Vigushin
    Melbourne Recital Centre

  • $organization

    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4

    Hi Maurice,

     Here’s a link to the help topic that explains how to print special characters on tickets: http://www.tessituranetwork.com/Help_System/Content/Ticket%20Design/Special%20Characters.htm

     Quick summary, it requires entering the ASCII code for the character when entering the data and then choosing a font that supports the character when adding the data element to your ticket design.

    -Kevin

  • $organization
    Hey Maurice,

    We have got around this by typing the text in word, saving that as a picture and then importing that "picture" into the ticket design. Not ideal, but also enables the use of fancy fonts too!

    Beau Vigushin
    Melbourne Recital Centre

    On 18/04/2012, at 8:25, "Maurice Nounou" <bounce-mauricenounou6335@tessituranetwork.com> wrote:

    Hello,

    I'm sure this issue has been touched on before in the forums, but since I can't find the search feature, and am on a bit of a time crunch trying to proof the next season I figure it'd be easier to start a new thread. I was wondering if there is a way to get special characters to print via Tessitura. Is it dependant on the version and/or printer? If I use HTML will this appear? We use Boca printers of different model numbers, on version 10 of Tessitura using Window 7 if any or all of that information alters anything.

    Thanks in advance and sorry for the probable beating of an already answered topic.

    -Maurice




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
  • $organization

    No, it’s a good question- doesn’t come up often, but when it does, it’s always during crunch time.  Special characters *can* be printed on Bocas- I think font 13 has all of the usual suspects.  If your boca can’t support a particular character, I think you can download something to your boca…

     

    Cheers,

    Kathleen

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Maurice Nounou
    Sent: Wednesday, 18 April 2012 8:26 AM
    To: Kathleen Smith
    Subject: [Tessitura Ticketing Forum] Special Character's on Tickets

     

    Hello,

    I'm sure this issue has been touched on before in the forums, but since I can't find the search feature, and am on a bit of a time crunch trying to proof the next season I figure it'd be easier to start a new thread. I was wondering if there is a way to get special characters to print via Tessitura. Is it dependant on the version and/or printer? If I use HTML will this appear? We use Boca printers of different model numbers, on version 10 of Tessitura using Window 7 if any or all of that information alters anything.

    Thanks in advance and sorry for the probable beating of an already answered topic.

    -Maurice




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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  • $organization

    Hi Maurice,

     

    Here’s a link to the help topic that explains how to print special characters on tickets: http://www.tessituranetwork.com/Help_System/Content/Ticket%20Design/Special%20Characters.htm

     

    Quick summary, it requires entering the ASCII code for the character when entering the data and then choosing a font that supports the character when adding the data element to your ticket design.

     

    Kevin Sheehan

    Senior Documentation & Learning Resources Specialist

    Tessitura Network

    +1 888 643 5778 x 329

    ksheehan@tessituranetwork.com

  • $organization in reply to Kevin Sheehan

    We are struggling with this same problem at the moment, and wonder if the root problem is that the fonts we are using simply don't accomodate special characters.

    We use Font 9 for header/address tickets and Font 8 for event ticket text.

    Is it not possible to use special characters with these fonts, or am I missing something else?

  • $organization in reply to Steve Funk

    Font 13 or 8 will be your best bet for special characters on tickets.
    Here is a link to descriptions of the various fonts with examples. 
    Also be sure to follow the link that Kevin supplies above to read up on special characters more. 

  • $organization

    Steve,

     

    Font9 does not have many of the special characters.  I can give you a list of the available characters if you would like.

     

    Jackie

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Steve Funk
    Sent: Monday, August 06, 2012 3:58 PM
    To: Guy, Jackie
    Subject: RE: [Tessitura Ticketing Forum] Special Character's on Tickets

     

    We are struggling with this same problem at the moment, and wonder if the root problem is that the fonts we are using simply don't accomodate special characters.

    We use Font 9 for header/address tickets and Font 8 for event ticket text.

    Is it not possible to use special characters with these fonts, or am I missing something else?

    From: Kevin Sheehan <bounce-kevinsheehan4372@tessituranetwork.com>
    Sent: 4/27/2012 4:42:23 PM

    Hi Maurice,

     

    Here’s a link to the help topic that explains how to print special characters on tickets: http://www.tessituranetwork.com/Help_System/Content/Ticket%20Design/Special%20Characters.htm

     

    Quick summary, it requires entering the ASCII code for the character when entering the data and then choosing a font that supports the character when adding the data element to your ticket design.

     

    Kevin Sheehan

    Senior Documentation & Learning Resources Specialist

    Tessitura Network

    +1 888 643 5778 x 329

    ksheehan@tessituranetwork.com




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization

    I have attached the fonts available on the Boca.  We tried Font13 and found that it was too large for our window envelopes.

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Ryan Rowell
    Sent: Monday, August 06, 2012 4:09 PM
    To: Guy, Jackie
    Subject: RE: [Tessitura Ticketing Forum] Special Character's on Tickets

     

    Font 13 or 8 will be your best bet for special characters on tickets.
    Here is a link to descriptions of the various fonts with examples. 
    Also be sure to follow the link that Kevin supplies above to read up on special characters more. 

    From: Steve Funk <bounce-stephenfunk8457@tessituranetwork.com>
    Sent: 8/6/2012 3:51:04 PM

    We are struggling with this same problem at the moment, and wonder if the root problem is that the fonts we are using simply don't accomodate special characters.

    We use Font 9 for header/address tickets and Font 8 for event ticket text.

    Is it not possible to use special characters with these fonts, or am I missing something else?




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

    Boca_Font_Samples.pdf
  • $organization

    We are using Font 8 for ticket text and special characters will still not work using recommended method.


    However, I also notice that when we try to change the Font Selection setting on the printer to “Multilingual – Latin 1 (850)” as intstructed, even after “Apply”/Save it will not save the new setting, it keeps defaulting back to “US (ANSI) (1252)”.  Could this be the problem?

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Jackie Guy
    Sent: Monday, August 06, 2012 4:28 PM
    To: Funk, Steve
    Subject: RE: [Tessitura Ticketing Forum] Special Character's on Tickets

     

    I have attached the fonts available on the Boca.  We tried Font13 and found that it was too large for our window envelopes.

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Ryan Rowell
    Sent: Monday, August 06, 2012 4:09 PM
    To: Guy, Jackie
    Subject: RE: [Tessitura Ticketing Forum] Special Character's on Tickets

     

    Font 13 or 8 will be your best bet for special characters on tickets.
    Here is a link to descriptions of the various fonts with examples. 
    Also be sure to follow the link that Kevin supplies above to read up on special characters more. 

    From: Steve Funk <bounce-stephenfunk8457@tessituranetwork.com>
    Sent: 8/6/2012 3:51:04 PM

    We are struggling with this same problem at the moment, and wonder if the root problem is that the fonts we are using simply don't accomodate special characters.

    We use Font 9 for header/address tickets and Font 8 for event ticket text.

    Is it not possible to use special characters with these fonts, or am I missing something else?




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization in reply to Steve Funk

    I believe that multilingual is key in making this all work. Sounds like a permission issue in changing it, you should check with your IT person to see if they can update it for you.

  • $organization in reply to Jackie Guy

    Hi Jackie, would you be kind enough to send me your list of characters for Font9?  I can't figure out what's not working for us at the moment.

    Many thanks,
    Vanessa

    vanessa@garsingtonopera.org

  • $organization in reply to Vanessa McNaught

    Hello again, I have been in touch with BOCA and found some more answers that have solved this problem for me. I hope this is useful to others too.

    There are some characters that don't use the standard USCII codes, as BOCA has replaced certain characters in the set.

    These are (giving Dec codes):

    £ = 96 (or `)
    Ä = 91 (or [)
    Ö = 92 (or \)
    Ü = 93 (or [)
    ä = 123 (or {)
    ö = 124
    ü = 125 (or })

    They will display incorrectly on-screen, but they are printing correctly on our tickets in font 9. I'm not sure if this is because we have an older BOCA machine - but it's a solution!

    As to which fonts can do what:
    Font 1, 2, 3, 6, 9 & 10 support the German characters
    Font 7, 11 & 12 do not support the German characters and will print
    @ [ \ ] { | } ~ ( font 7 only @ [ \ ] )
    Font 8 & 13 support the full International character set
    (Codepage 850/858)
    Font 14 & 15 only support upper case characters (32-95)
    Font 16 only supports the Cyrillic character set

    I have a booklet from BOCA with more detail that I can send on, or post here if there's a way to do that...? I haven't figured that one out yet.

    Vanessa

  • Former Member
    Former Member $organization in reply to Vanessa McNaught

    Vanessa

    I was trying to fix a special character problem with our Boca printers and found this post from January. Would you mind sending me a copy of the booklet if you still have it available? Me email address is fmargueirat@national.ballet.ca.

    Thank you

    Fernando

     

  • Former Member
    Former Member $organization in reply to Former Member

    Hi Fernando

    There is a download on the boca website that I use for reference:

    http://www.bocasystems.com/documents/fgl46.doc

    Nick



    [edited by: Nick Honer at 5:13 AM (GMT -6) on 22 May 2013]