Hello,
I'm sure this issue has been touched on before in the forums, but since I can't find the search feature, and am on a bit of a time crunch trying to proof the next season I figure it'd be easier to start a new thread. I was wondering if there is a way to get special characters to print via Tessitura. Is it dependant on the version and/or printer? If I use HTML will this appear? We use Boca printers of different model numbers, on version 10 of Tessitura using Window 7 if any or all of that information alters anything.
Thanks in advance and sorry for the probable beating of an already answered topic.
-Maurice
We are using Font 8 for ticket text and special characters will still not work using recommended method.
However, I also notice that when we try to change the Font Selection setting on the printer to “Multilingual – Latin 1 (850)” as intstructed, even after “Apply”/Save it will not save the new setting, it keeps defaulting back to “US (ANSI) (1252)”. Could this be the problem?
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Jackie Guy Sent: Monday, August 06, 2012 4:28 PM To: Funk, Steve Subject: RE: [Tessitura Ticketing Forum] Special Character's on Tickets
I have attached the fonts available on the Boca. We tried Font13 and found that it was too large for our window envelopes.
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Ryan Rowell Sent: Monday, August 06, 2012 4:09 PM To: Guy, Jackie Subject: RE: [Tessitura Ticketing Forum] Special Character's on Tickets
Font 13 or 8 will be your best bet for special characters on tickets. Here is a link to descriptions of the various fonts with examples. Also be sure to follow the link that Kevin supplies above to read up on special characters more.
From: Steve Funk <bounce-stephenfunk8457@tessituranetwork.com> Sent: 8/6/2012 3:51:04 PM
We are struggling with this same problem at the moment, and wonder if the root problem is that the fonts we are using simply don't accomodate special characters.
We use Font 9 for header/address tickets and Font 8 for event ticket text.
Is it not possible to use special characters with these fonts, or am I missing something else?
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I believe that multilingual is key in making this all work. Sounds like a permission issue in changing it, you should check with your IT person to see if they can update it for you.