I've just set up some promo codes which have a limit on the number of seats a customer can purchase (x3)
The codes all work fine, but if a customer selects more than the allowed number they are currently getting the error message "It seems these seats have been taken, please try again" <continue>"
(This is the same text I get if an empty seat is left in between seats selected)
I need to edit this text to say something more accurate "too many seats selected for current offer" or similar
I've looked in LTR_TN_Express_Web settings / cart settings / etc - all of those and also documentation here at the Network but can't find reference to this particular phrase.
Does anyone know where this particular text lives in the system tables?
I think you need to talk to TNEW support. That error isn't something customizable from a system table. Per the documentation:
If a customer attempts to reserve a number of seats greater than the seat limit set for an active offer, an error is displayed at the top of the page: So if you're getting a different error I think there's a problem somewhere.
If a customer attempts to reserve a number of seats greater than the seat limit set for an active offer, an error is displayed at the top of the page:
So if you're getting a different error I think there's a problem somewhere.
I don’t have any additional solutions to add, but I figured this would be a good opportunity to highlight the new TN Express Web User guide (which it looks like Amanda referenced). The guide is a complete rewrite of the TNEW documentation and the first published in our new, easier to reference online help format. Here’s a link to the topic that explains all the different error messages and your options for customizing them:
http://www.tessituranetwork.com/tn_express_web_user_guide/TNEW_CSH.htm#Topics/Error Messages and Alerts.htm
Kevin Sheehan
Senior Documentation & Learning Resources Specialist
Tessitura Network
+1 888 643 5778 x 329
ksheehan@tessituranetwork.com
Many thanks Amanda and Kevin for the advice.
I've read the user guide and I think a change to our config file is needed. I've emailed the tnew support team. We've just upgraded to v3 TN Express so there are a few cosmetic issues like this that I'm fine tuning.
Hey Kevin,
Just a shout out to you and the TNEW team, I love this Web User guide. It's in my Favorites folder and find it my easiest and quickest reference point to make changes to our TNEW site.
Very excited that all an ever expanding list of Tess documentation is moving to this platform.
Duane
Kevin, I can't find Error Messages and Alerts in TNEW v.6 documentation. Are Error Messages and Alerts customizable?
Thanks,
Sabina
Hi Sabina,
Here's the link to the Error Messages and Alerts topic in the help system:
www.tessituranetwork.com/.../TNEW.htm