Fixed Package - seats on hold for a season?

Hi Jenny,

There’s no specific method for doing something like this, but there are ways you can manage it.  Essentially there are two things that you need to do.  The first is prevent their base seats (that would be the seat on the base seat map in a package which is used as the source seat for rollovers).  The second is keep track of the sabbatical people so you can include them in the rollover next season.  Is there a cost associated with this service?  How to manage it depend on whether or not there is money involved.  Once I get that answer I’ll post my possible solution (if anyone else has other ideas, especially if you’ve actually done this before, please post them too).

Kevin Sheehan

Senior Documentation & Learning Resources Specialist

Tessitura Network

+1 888 643 5778 x 329

ksheehan@tessituranetwork.com

This is not unlike the process of exchanging one performance out of a subscription set. It will mean that the seats are not available for purchase as part of a subscription (and so you will not have a double up when rolling over the following year) however they are available for single sales.

Mardi Osborn

Manager Client and Ticketing Services

T: +613 9281 8322

E: mardi.osborn@theartscentre.com.au

W: http://www.theartscentre.com.au

We've done what Amanda suggested and to my knowledge it went off without a hitch. Keeping the base seats allows you to sell the individual shows to whomever while preventing any fixed seat packages from being sold using those seats.
I don't believe any other tracking needs to be done, I think they just rollover as per normal the next year as if they never left.

I haven't done this, but it seems like you could just rollover everyone for your renewal, and then if someone wants to be on sabbatical, you just return their perf seats but leave the base seats. 

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Great responses everyone!  I had totally overlooked returning the performance seats, which is the simplest route.

Jenny, since this is your first season on Tessitura, I wanted to add that returning the performance seats from a package in this kind of situation can be a little tricky (you can’t just load the order, go to the seat map, and release everything but the base seats).  You are going to have to print the tickets before you can return them (or probably fake print them by printing to a null printer).  So for the sabbatical people, I would change the price on the package to comp (because seats have to be paid before you can print them), print the tickets, then start returning the performance seats (do not return seats on the composite map as that will also return the base seat).  As has already noted, if the base seats remain in place, the sabbatical people will be included in the rollover next year automatically (unless you use a list with the rollover that doesn’t include them). 

If you aren’t sure how to return the seats or anything else in this process, let me know and I can point you to the documentation that explains it.

Kevin Sheehan

Senior Documentation & Learning Resources Specialist

Tessitura Network

+1 888 643 5778 x 329

ksheehan@tessituranetwork.com