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Open Call ticketing

Richard Jackson (Past Member)
$organization

Hello,

Our theatre allows subscribers that cannot make a night of a show to exchange, but if they don't know what night they CAN make it, we allow them to exchange into something called "Open Call".  In our last database, this was a fake show at the end of the run the folks would exchange into.  When they finally decided what show they wanted, they exchanged out and back in. 

I'm trying to keep the number of "fake" performances to a minimum, so I'm wondering if any other theatre's do this "open call" type of exchange and how they handle it.  We don't have many conditions, but one of the few we do have is that if the subscriber never picks a show, the income must stay with the show - thus a fake show of each production that they would exchange into.

My first suggestion was a new zone in the house called "open call" that they could exchange into, similar to "standby".  Any other avenues anyone is currently using?

Thanks!

Richard Jackson - Alley Theatre

  • Former Member
    Former Member $organization
    Hi Richard,

    You could create an on account payment method for each show and put the
    return value of the tix in the appropriate bucket. Then when the
    subscriber decides which performance to go into you could pay it off with
    what's held on account. Once the season ends you still know what rev
    belongs to what show because of the unique on account payment methods. If
    you have a complex pricing strategy for your subscription base prices this
    might not work (because of potential downgrades), but it gets away from
    fake perfs, at least.

    Mary

    Mary Mueller
    Assistant Director of Ticketing Services
    Lyric Opera of Chicago
    20 N Wacker Dr Ste 840
    Chicago, IL 60606
    t: 312-827-5607
    f: 312-332-8120
    mmueller@lyricopera.org
    http://www.lyricopera.org




    "Richard Jackson"

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    Ticketing Forum" Subject

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    05/20/2011 02:32
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    Hello,


    Our theatre allows subscribers that cannot make a night of a show to
    exchange, but if they don't know what night they CAN make it, we allow them
    to exchange into something called "Open Call". In our last database, this
    was a fake show at the end of the run the folks would exchange into. When
    they finally decided what show they wanted, they exchanged out and back in.


    I'm trying to keep the number of "fake" performances to a minimum, so I'm
    wondering if any other theatre's do this "open call" type of exchange and
    how they handle it. We don't have many conditions, but one of the few we
    do have is that if the subscriber never picks a show, the income must stay
    with the show - thus a fake show of each production that they would
    exchange into.


    My first suggestion was a new zone in the house called "open call" that
    they could exchange into, similar to "standby". Any other avenues anyone
    is currently using?


    Thanks!


    Richard Jackson - Alley Theatre





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  • $organization

    We exchange their tickets into the last show of the season or put the money On Account.  If they don’t pick any show then the On Account money is processed as a contribution.  Our accounting department doesn’t like the revenue to change after we settle a show so that’s why we do a contribution.  But you could just as easily buy a ticket again in that original show later and adjust your settlement.

     

    Thanks,

    Shelley

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Richard Jackson
    Sent: Friday, May 20, 2011 2:32 PM
    To: Shelley Salinas
    Subject: [Tessitura Ticketing Forum] Open Call ticketing

     

    Hello,

    Our theatre allows subscribers that cannot make a night of a show to exchange, but if they don't know what night they CAN make it, we allow them to exchange into something called "Open Call".  In our last database, this was a fake show at the end of the run the folks would exchange into.  When they finally decided what show they wanted, they exchanged out and back in. 

    I'm trying to keep the number of "fake" performances to a minimum, so I'm wondering if any other theatre's do this "open call" type of exchange and how they handle it.  We don't have many conditions, but one of the few we do have is that if the subscriber never picks a show, the income must stay with the show - thus a fake show of each production that they would exchange into.

    My first suggestion was a new zone in the house called "open call" that they could exchange into, similar to "standby".  Any other avenues anyone is currently using?

    Thanks!

    Richard Jackson - Alley Theatre




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization

    We do something similar.  The money goes on account, and then if the patron never calls in to pick a new date, when we close the show we take the money off account and treat it just like a donated ticket to that show.

     

    That way the money stays in the right show, but we don’t have to pay royalties on seats that we know were never used, and it doesn’t inflate our sales numbers.

     

    Christy

    Seattle Rep

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Shelley Salinas
    Sent: Friday, May 20, 2011 12:47 PM
    To: Christy Carlson
    Subject: RE: [Tessitura Ticketing Forum] Open Call ticketing

     

    We exchange their tickets into the last show of the season or put the money On Account.  If they don’t pick any show then the On Account money is processed as a contribution.  Our accounting department doesn’t like the revenue to change after we settle a show so that’s why we do a contribution.  But you could just as easily buy a ticket again in that original show later and adjust your settlement.

     

    Thanks,

    Shelley

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Richard Jackson
    Sent: Friday, May 20, 2011 2:32 PM
    To: Shelley Salinas
    Subject: [Tessitura Ticketing Forum] Open Call ticketing

     

    Hello,

    Our theatre allows subscribers that cannot make a night of a show to exchange, but if they don't know what night they CAN make it, we allow them to exchange into something called "Open Call".  In our last database, this was a fake show at the end of the run the folks would exchange into.  When they finally decided what show they wanted, they exchanged out and back in. 

    I'm trying to keep the number of "fake" performances to a minimum, so I'm wondering if any other theatre's do this "open call" type of exchange and how they handle it.  We don't have many conditions, but one of the few we do have is that if the subscriber never picks a show, the income must stay with the show - thus a fake show of each production that they would exchange into.

    My first suggestion was a new zone in the house called "open call" that they could exchange into, similar to "standby".  Any other avenues anyone is currently using?

    Thanks!

    Richard Jackson - Alley Theatre




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization
    Thanks Mary! I think I suggested this once and I believe the rejection to it was that we pay royalties based on seats sold to a particular show. With an amount in, say, "This Show On Account" we can't account for a number of seats, so our royalty payments would be off. However, I'll run this by my marketing department to see if the royalty thing is accurate (paid by seats not by amount sold).

    Thanks for the suggestion!

    RJ

    -----Original Message-----
    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Mary Mueller
    Sent: Friday, May 20, 2011 2:42 PM
    To: Richard Jackson
    Subject: Re: [Tessitura Ticketing Forum] Open Call ticketing

    Hi Richard,

    You could create an on account payment method for each show and put the
    return value of the tix in the appropriate bucket. Then when the
    subscriber decides which performance to go into you could pay it off with
    what's held on account. Once the season ends you still know what rev
    belongs to what show because of the unique on account payment methods. If
    you have a complex pricing strategy for your subscription base prices this
    might not work (because of potential downgrades), but it gets away from
    fake perfs, at least.

    Mary

    Mary Mueller
    Assistant Director of Ticketing Services
    Lyric Opera of Chicago
    20 N Wacker Dr Ste 840
    Chicago, IL 60606
    t: 312-827-5607
    f: 312-332-8120
    mmueller@lyricopera.org
    http://www.lyricopera.org




    "Richard Jackson"

    ckson6492@tessitu To
    ranetwork.com> mmueller@lyricopera.org
    Sent by: cc
    "Tessitura
    Ticketing Forum" Subject

    @tessituranetwork Call ticketing
    .com>


    05/20/2011 02:32
    PM


    Please respond to
    "Tessitura
    Ticketing Forum"

    @tessituranetwork
    .com>






    Hello,


    Our theatre allows subscribers that cannot make a night of a show to
    exchange, but if they don't know what night they CAN make it, we allow them
    to exchange into something called "Open Call". In our last database, this
    was a fake show at the end of the run the folks would exchange into. When
    they finally decided what show they wanted, they exchanged out and back in.


    I'm trying to keep the number of "fake" performances to a minimum, so I'm
    wondering if any other theatre's do this "open call" type of exchange and
    how they handle it. We don't have many conditions, but one of the few we
    do have is that if the subscriber never picks a show, the income must stay
    with the show - thus a fake show of each production that they would
    exchange into.


    My first suggestion was a new zone in the house called "open call" that
    they could exchange into, similar to "standby". Any other avenues anyone
    is currently using?


    Thanks!


    Richard Jackson - Alley Theatre





    This message was sent automatically to you by www.tessituranetwork.com
    because you subscribed to the Tessitura Ticketing Forum. You may reply to
    this message to post to the Ticketing forum or visit the site to search,
    read and post to the forums. In the interest of keeping the forum posts
    from becoming cluttered, we encourage you to delete previous message text
    from your reply before sending. Thank you!


    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums.

    In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
  • $organization
    I haven't tried this, but what about setting up an on account payment type for the show the patron is switching out of?

    Lucie

    Sent from my phone
  • $organization
    Thanks Lucie,

    So what do you do with the income on account if they never exchange back into the show? Use it to buy a fake ticket?

    -----Original Message-----
    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Lucie Spieler
    Sent: Friday, May 20, 2011 3:42 PM
    To: Richard Jackson
    Subject: Re: [Tessitura Ticketing Forum] Open Call ticketing

    I haven't tried this, but what about setting up an on account payment type for the show the patron is switching out of?

    Lucie

    Sent from my phone


    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums.

    In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
  • $organization
    What we've done when we had a bunch of money we wanted to apply to a particular show is sell one really expensive ticket with its own pricetype so that we don't throw off attendance records by much.

    Lucie


    Lucie

    Sent from my phone

    -----Original Message-----
    From: "Richard Jackson"
    Sender: "Tessitura Ticketing Forum"
    Date: 20 May 2011 16:52:19
    To:
    Reply-To: "Tessitura Ticketing Forum"
    Subject: RE: [Tessitura Ticketing Forum] Open Call ticketing

    Thanks Lucie,

    So what do you do with the income on account if they never exchange back into the show? Use it to buy a fake ticket?

    -----Original Message-----
    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Lucie Spieler
    Sent: Friday, May 20, 2011 3:42 PM
    To: Richard Jackson
    Subject: Re: [Tessitura Ticketing Forum] Open Call ticketing

    I haven't tried this, but what about setting up an on account payment type for the show the patron is switching out of?

    Lucie

    Sent from my phone


    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums.

    In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!


    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums.

    In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!