Open Call ticketing

We exchange their tickets into the last show of the season or put the money On Account.  If they don’t pick any show then the On Account money is processed as a contribution.  Our accounting department doesn’t like the revenue to change after we settle a show so that’s why we do a contribution.  But you could just as easily buy a ticket again in that original show later and adjust your settlement.

Hello,

Our theatre allows subscribers that cannot make a night of a show to exchange, but if they don't know what night they CAN make it, we allow them to exchange into something called "Open Call".  In our last database, this was a fake show at the end of the run the folks would exchange into.  When they finally decided what show they wanted, they exchanged out and back in. 

I'm trying to keep the number of "fake" performances to a minimum, so I'm wondering if any other theatre's do this "open call" type of exchange and how they handle it.  We don't have many conditions, but one of the few we do have is that if the subscriber never picks a show, the income must stay with the show - thus a fake show of each production that they would exchange into.

My first suggestion was a new zone in the house called "open call" that they could exchange into, similar to "standby".  Any other avenues anyone is currently using?

Thanks!

Richard Jackson - Alley Theatre

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We exchange their tickets into the last show of the season or put the money On Account.  If they don’t pick any show then the On Account money is processed as a contribution.  Our accounting department doesn’t like the revenue to change after we settle a show so that’s why we do a contribution.  But you could just as easily buy a ticket again in that original show later and adjust your settlement.

Hello,

Our theatre allows subscribers that cannot make a night of a show to exchange, but if they don't know what night they CAN make it, we allow them to exchange into something called "Open Call".  In our last database, this was a fake show at the end of the run the folks would exchange into.  When they finally decided what show they wanted, they exchanged out and back in. 

I'm trying to keep the number of "fake" performances to a minimum, so I'm wondering if any other theatre's do this "open call" type of exchange and how they handle it.  We don't have many conditions, but one of the few we do have is that if the subscriber never picks a show, the income must stay with the show - thus a fake show of each production that they would exchange into.

My first suggestion was a new zone in the house called "open call" that they could exchange into, similar to "standby".  Any other avenues anyone is currently using?

Thanks!

Richard Jackson - Alley Theatre

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!