Constituency Codes Best Practices

Hi Louisa,

We use Constituency Codes in a similar way to what Mark mentions (minus the web ranking!)

Also use them to manage our administration staff, musicians, soloists, chorus, committee members etc.

Brenda

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Mark Sackett
Sent: Thursday, 7 April 2011 3:22 AM
To: Brenda Fehlberg
Subject: Re: [Tessitura Ticketing Forum] Constituency Codes Best Practices

Hi Louisa:  We certainly use Constituency Codes to identify high level donors, leadership donors, and board members.  We also have constituencies tied to web rankings (subscribers/renewed subscribers to a future season, etc.) that enable us to direct patrons to a mode of sale that gives them appropriate pricing and appropriate choices of performances.  There is a real estate issue on the header (both for box office and development), so you do need to be prudent in adding new constituencies. 

We also use them for our young professionals, online student & senior rush, etc.

They are an excellent tool, both for staff and patrons.

Best of luck!

Kindly,

Mark

We are fairly new to Tessitura and want to start utilizing constituency codes to help the front line staff. I am wondering if anyone would be willing to share any examples of how you have utilized constituency codes that have been successful. Specifically we are wanting to flag major donors and board members but are interested in growth with this function. Thank you!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Our donor constituencies are triggered by membership.

I’ve got a job that runs every 20 minutes and updates many constituencies. Here are the ones that immediately pop to mind:

·         Members of the press are triggered by media attributes. The constituency gets deleted once the attributes are removed from the account—unless you put an end date into the constituency to make it inactive.

·         The board member constituency is triggered by an active association to the FGO Board of Directors account. We do the same for FGO staff. (When the association gets made inactive, FGO Staff gets deleted and replaced with FGO Former Staff.

·         Subscribers, single ticket buyers, and group ticket buyers have constituencies triggered by ticket history.

·         Accounts with a “No Telemarketing” phone restriction have a TMK constituency.

·         People who routinely bounce checks or challenge credit card charges get a “!!!” warning constituency triggered by an open CSI in the Warning category.

The more you can automate, the easier it is to keep your database up to date.

Lucie

___________________________________

Lucie Spieler

IT Development and Training Manager

Editor, Season Program

Florida Grand Opera

8390 NW 25th Street

Miami, FL 33122

305.854.1643 x 1521

Box Office: 800.741.1010

To Give a Gift: 305.403.3315

www.FGO.org

2010-2011 | 70TH SEASON | THE MYSTERIES OF LOVE

Turandot | The Tales of Hoffmann | Don Giovanni | Cyrano

We do something similar to what Mark has mentioned.

Subscription and membership related constituencies are managed by a scheduled report based and based on our fiscal year (which is also a calendar year at the TSO)

We manually manage Board members, Staff, etc manually.

Brenda

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Mark Sackett
Sent: Tuesday, 12 April 2011 6:23 AM
To: Brenda Fehlberg
Subject: Re: [Tessitura Ticketing Forum] Constituency Codes Best Practices

We manage our constituents, based on the constituency type.  All 'co-subscirber' constituencies end with the upcoming fiscal year.  Our memberships tend to end with the fiscal year (or next fiscal year), also. 

Others, such as 'student' end with the summer season (on the assumption they'll re-register for school by August).  Seniors are given an 'open' end dates (20 years out), since we all know none of us are getting any younger!!!

Best of luck!

Kindly,

Mark

We are fairly new to Tessitura and want to start utilizing constituency codes to help the front line staff. I am wondering if anyone would be willing to share any examples of how you have utilized constituency codes that have been successful. Specifically we are wanting to flag major donors and board members but are interested in growth with this function. Thank you!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!