Hi Everyone!
I have rolled over our 2 MSO Classic Series and then did a Seat Cancellation for them because the pricing did not rollover. I wanted to go back in and rollover everything over again and am not able to. Is it possible to do a second rollover?
Also, if I have created a new pricing map and I am rolling over from a old pricing map, how do you get pricing to show up? What did I miss?
I realize this sounds crazy, but I am in a pinch. HELP!
Thanks in advance,
Bobbie
Okay, I have figured out the resetting the Rollovers, but I meant to say I created new Zones Maps not pricing maps.
You can reset your rollover set and run it again. See page 17 and following of the document Package_Administration-Rollovers_Renewal_Notices_and_Seat_Cancellations.doc that is in Documentation in the Ticketing folder.
When you do a rollover, you can specify that you want to use the same price type as in the orders being rolled over, or you can set up values in the tr_rollover_price_mapping table pointing old price maps to new ones. If you have a standard subscription price type, and you have attached a new price map to it for the new season, it should pick up the new prices when you do the rollover.
Lucie
________________
Lucie Spieler
IT Development and Training Manager
Florida Grand Opera
8390 NW 25th Street
Miami, FL 33122
305-854-1643 ext 1521
www.FGO.org
From: Bobbie Felser <bounce-bobbiefelser9149@tessituranetwork.com>Sent: 3/29/2011 6:46:58 PM
With new zone maps, you need to run an update procedure:
Exec UP_UPDATE_ZONE_NO @season = ##
(The hash marks should be replaced with the season number of your target season in the rollover process.) There are other update procedures that should be run when you change a facility. Check out Tessitura_Database_Utilities.doc in Documentation/IT and DBA Documentation/System Administration (as it appears on our system).
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Nicole KeatingSent: Tuesday, March 29, 2011 10:55 PMTo: Lucie SpielerSubject: Re: [Tessitura Ticketing Forum] RE-Rollover???
Based on the info you gave us I would bet the dates on your price maps were not active on the date you did the rollover.
From: Tessitura Ticketing Forum <forums-ticketing@tessituranetwork.com> To: Nicole Keating Sent: Tue Mar 29 20:19:38 2011Subject: Re: [Tessitura Ticketing Forum] RE-Rollover???
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Thank you all for your speedy replies.
Lucie, you hit it on the head, as soon as we ran Exec UP_UPDATE_ZONE_NO @season = ## the prices showed up. Thank you so very much!