When downgrading tickets to a lesser price level, what do you do with the remaining money if you do not offer refunds? We've thought about having a downgrade fee and stashing the money there, but that's not our first choice. Anything better to do??
Jennifer,
Currently we are mopping up the difference by fee. Beginning next season we will be adding the editable pricing feature to our exchange price types and adjusting the difference in the price so no money is mopped up.
Hope this helps.
Kimberly Darlington
-----Original Message-----From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Jennifer ApreaSent: Tuesday, May 05, 2009 4:55 PMTo: Katie KringSubject: [Tessitura Ticketing Forum] Downgrade monies When downgrading tickets to a lesser price level, what do you do with the remaining money if you do not offer refunds? We've thought about having a downgrade fee and stashing the money there, but that's not our first choice. Anything better to do?? This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
We create a ‘downgrade’ payment form for each production. These house the exchange downgrades and come up on the payment drop-down so that the money can be applied to a subsequent exchange within the same production if necessary. Ticket value is also held in this way when a patron needs to release tickets for exchange before selecting a new performance date. This way the money can be tracked and remains attached to the production for which it was originally remitted.
Christine Yundem
Ticket Office Manager
414-290-5340
Milwaukee Repertory Theater
Patty and Jay Baker Theater Center
108 E. Wells St.
Milwaukee, WI 53202
cyundem@milwaukeerep.com
Thanks for the input! We’re going to try the editable pricing too. J
Jennifer Aprea
Ticketing Services Manager
Dallas Center for the Performing Arts
2100 Ross Avenue, Suite 650
Dallas, Texas 75201
214 954 9925 ext. 289
214 954 9936 (fax)
jennifer.aprea@dallasperformingarts.org
www.dallasperformingarts.org
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Kimberly Darlington Sent: Tuesday, May 05, 2009 4:05 PM To: Jennifer Aprea Subject: Re: [Tessitura Ticketing Forum] Downgrade monies
From: Jennifer Aprea <bounce-jenniferaprea3202@tessituranetwork.com> Sent: 5/5/2009 3:51:16 PM
This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!