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Downgrade monies

Jennifer Aprea
$organization

When downgrading tickets to a lesser price level, what do you do with the remaining money if you do not offer refunds?  We've thought about having a downgrade fee and stashing the money there, but that's not our first choice.  Anything better to do??

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  • Former Member
    Former Member $organization
    We have an Exchange payment method that directs to a small-gifts development GL. When we have an order with a negative balance, we just use Exchange.
     
     
    Katie Kring
    Box Office Manager
    Florida Studio Theatre
    Phone: 941.366.9000
     
    -----Original Message-----
    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Jennifer Aprea
    Sent: Tuesday, May 05, 2009 4:55 PM
    To: Katie Kring
    Subject: [Tessitura Ticketing Forum] Downgrade monies

    When downgrading tickets to a lesser price level, what do you do with the remaining money if you do not offer refunds?  We've thought about having a downgrade fee and stashing the money there, but that's not our first choice.  Anything better to do??




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
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  • Former Member
    Former Member $organization
    We have an Exchange payment method that directs to a small-gifts development GL. When we have an order with a negative balance, we just use Exchange.
     
     
    Katie Kring
    Box Office Manager
    Florida Studio Theatre
    Phone: 941.366.9000
     
    -----Original Message-----
    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Jennifer Aprea
    Sent: Tuesday, May 05, 2009 4:55 PM
    To: Katie Kring
    Subject: [Tessitura Ticketing Forum] Downgrade monies

    When downgrading tickets to a lesser price level, what do you do with the remaining money if you do not offer refunds?  We've thought about having a downgrade fee and stashing the money there, but that's not our first choice.  Anything better to do??




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
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