When downgrading tickets to a lesser price level, what do you do with the remaining money if you do not offer refunds? We've thought about having a downgrade fee and stashing the money there, but that's not our first choice. Anything better to do??
Jennifer,
Currently we are mopping up the difference by fee. Beginning next season we will be adding the editable pricing feature to our exchange price types and adjusting the difference in the price so no money is mopped up.
Hope this helps.
Kimberly Darlington
Thanks for the input! We’re going to try the editable pricing too. J
Jennifer Aprea
Ticketing Services Manager
Dallas Center for the Performing Arts
2100 Ross Avenue, Suite 650
Dallas, Texas 75201
214 954 9925 ext. 289
214 954 9936 (fax)
jennifer.aprea@dallasperformingarts.org
www.dallasperformingarts.org
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Kimberly Darlington Sent: Tuesday, May 05, 2009 4:05 PM To: Jennifer Aprea Subject: Re: [Tessitura Ticketing Forum] Downgrade monies
From: Jennifer Aprea <bounce-jenniferaprea3202@tessituranetwork.com> Sent: 5/5/2009 3:51:16 PM
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