Does anyone know why a constituent wouldn't show up on the performance seating book for a performance they have tickets to? My box office uses this report as an attendee list, but we've noticed that some people are not listed when they do indeed have a ticket to the selected performance.
Any clues?
Thanks,
Sara.
Off the top of my head, the only things that occur to me is if either there was something still missing in the order (e.g. still unseated, which is unlikely if they have the ticket), something up with control grouped price types, or else if there was something still missing on the performance facility set-up (e.g. the given seat does not have a section assigned to it).
If it is none of those and/or no one has any better ideas, I would check with support on this. This is a pretty standard report used by many, and I cannot think that there would be missing tickets unless something is amiss somewhere.
Best of luck.
John A. Moskal II
Assuming the standard report I'd look to see if the order has a recipient on seats (SLI) as they might be being subbed in. Also assuming you're not running off of a list.
For things like this that are a solid puzzle and you are getting repeat issues it can be a bit of detective work (and a bit of fun) There are a couple of tools to help depending if you want to use SQL or built in reports.
Hi Sara, Rachel here with Tessitura Support, we'd be happy to investigate this with you in a ticket if you'd like us to dig into specific examples. The report selects all reserved and ticketed seats for a selected performance or performances within an entered date range. If the Section(s) parameter is used, only seats in the selected sections are included in the report. If the Include General Public Seats? parameter is set to Yes, the report will include General Public seats (i.e., customer_no = 0); otherwise, General Public seats will be excluded. Is it possible the affected constituents are booked under General Public Seats?