Hello there Tessiturians!
I have set up an offer, but it is not appearing on our website when I enter the promotion code. I have set up many offers before without issue so I am a bit perplexed at the moment.
1) Security Module - access is granted to Web Group for both MOS and Price Type
2) Tessitura - TX_MOS_PRICETYPE is set, TR_WEB_SOURCE_NO has MOS and source code as I want to trigger a different MOS from the default Web Sales (This is the only price type I want patrons to see with this code), price type and MOS are associated to all applicable performances with correct date parameters, under the Offers tab the price type and source code have been associated to the applicable MOS
Can you see anything missing, or anything i have entered incorrectly? This is the first offer of the upcoming season, so perhaps I am a little rusty on this one as it has been a while.
As always, thanks!
Duane
Duane,
Is this a new MOS? I have forgotten to allocate a new MOS in the facility before and it about drove me crazy! If not, make sure the source code and appeal dates are current. Those are the two things that have gotten me before.
Lea Ann Reed
Manager of SalesKansas City Rep
Thanks for the suggestion Lea Ann.
Yes, MOS is associated with the standard allocation map and I have double checked source code and appeal dates. All appears fine in those three areas and still nothing showing up.
Can you sell the offer in the Client under the web MOS? Typically when we have an offer that is not working online, I sell through the client in that MOS and if it works there, I know it is something to do with the web syncing. I don’t know who your web developer is, but if it is Lynch, I may have some insight into why something might not be working…usually something to do with eRube.
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Duane Woods Sent: Tuesday, August 17, 2010 10:27 AM To: Becci Brace Subject: Re: [Tessitura Ticketing Forum] offer not showing up on web
From: Lee Ann Reed <bounce-leaannreed1055@tessituranetwork.com> Sent: 8/17/2010 9:27:56 AM
Manager of Sales Kansas City Rep
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Becci,
Thank you for your suggestion - Yes, after entering the promo code the discount price type appears as an option in the standard Web Sales MOS, along with the regular listed prices. So perhaps the issue is as you describe. We are with POP so I will have to confer with them. Do you know why this would happen?
I actually do have one other web promo currently active for an individual performance on another production, driving patrons into another MOS, but perhaps this is acting differently because there is an allocation attached to this promo/source code?
Thanks again,
Nicole - Thanks for the checklist. Unfortunately all of these are assigned correctly so that's not the issue.
Hi Duane,
You said that it works using the standard Web Sales MOS, but if I understood correctly you are changing to a different mode of sale on the web. Have you checked to make sure the offer was added to the new MOS in addition to the standard MOS? Have you tested in the client using the new MOS?
Kevin Sheehan
Documentation & Learning Resources Specialist
Tessitura Network
1 888 643 5778 ext 329 Office
ksheehan@tessituranetwork.com
Hi Kevin,
Yes, I had set everything up in the new MOS first, including the offer, system tables, security settings, etc. It wasn't until I moved the offer to standard Web MOS that it appeared.
Kevin,
And sorry to answer your last question, I'm not sure if the new MOS was working. By the patron entering the source code on our website, combined with tying this code to the new MOS in Tessitura in TR_WEB_SOURCE_NO, is that not how the new MOS is triggered?
If you enter the promo code after you have selected seats you can't change the MOS. You would need to enter the promo code, then select the performance and seats. (at least, that is my understanding of how the API works...)
That is how the mode of sale change on the web is set up.
When you test on the website, have you confirmed that the mode of sale is being changed? You should try completing an order even if the right prices aren’t coming up so that you can then check the order to see what MOS is on it. If the mode of sale isn’t changing, that is probably the problem. Something else could be in your website code that is overriding the MOS change.
Also, you should test the offer in the client using the new MOS, just to confirm that the offer is working with the new MOS.
To recap, there are two things you need to confirm:
Is the MOS being changed on the web?
Does the offer work with the new MOS in the client?
And if those tests don’t help you track down anything useful, I suggest you open a help ticket.
Good luck!
Thanks Kevin. I will look into those two steps. Much appreciated.
Did you get this resolved? If not I’ll add my two cents however late they may be. I also check to see if the source number will work even if the code word does not. I have discovered that the order in which I build the promo code elements really matters especially if I’m adding a new price type. I find that I have to build the source code and make sure I have the entry in TR_WEB_PROMO before adding the new price type to the performance and then adding the offer to the mode of sale.
Elizabeth Carlock
Director, Ticketing Services
The Granada
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Duane Woods Sent: Tuesday, August 17, 2010 12:26 PM To: Elizabeth Carlock Subject: RE: [Tessitura Ticketing Forum] offer not showing up on web
From: Kevin Sheehan <bounce-kevinsheehan4372@tessituranetwork.com> Sent: 8/17/2010 2:19:27 PM
Hi Elizabeth,
It appears at the moment to be an issue with our online provider. We are working through that with them currently.
However, thank you for your input too. I will certainly keep those steps in mind for the future.