Hello there Tessiturians!
I have set up an offer, but it is not appearing on our website when I enter the promotion code. I have set up many offers before without issue so I am a bit perplexed at the moment.
1) Security Module - access is granted to Web Group for both MOS and Price Type
2) Tessitura - TX_MOS_PRICETYPE is set, TR_WEB_SOURCE_NO has MOS and source code as I want to trigger a different MOS from the default Web Sales (This is the only price type I want patrons to see with this code), price type and MOS are associated to all applicable performances with correct date parameters, under the Offers tab the price type and source code have been associated to the applicable MOS
Can you see anything missing, or anything i have entered incorrectly? This is the first offer of the upcoming season, so perhaps I am a little rusty on this one as it has been a while.
As always, thanks!
Duane
Hi Duane,
You said that it works using the standard Web Sales MOS, but if I understood correctly you are changing to a different mode of sale on the web. Have you checked to make sure the offer was added to the new MOS in addition to the standard MOS? Have you tested in the client using the new MOS?
Kevin Sheehan
Documentation & Learning Resources Specialist
Tessitura Network
1 888 643 5778 ext 329 Office
ksheehan@tessituranetwork.com
Hi Kevin,
Yes, I had set everything up in the new MOS first, including the offer, system tables, security settings, etc. It wasn't until I moved the offer to standard Web MOS that it appeared.
Kevin,
And sorry to answer your last question, I'm not sure if the new MOS was working. By the patron entering the source code on our website, combined with tying this code to the new MOS in Tessitura in TR_WEB_SOURCE_NO, is that not how the new MOS is triggered?
If you enter the promo code after you have selected seats you can't change the MOS. You would need to enter the promo code, then select the performance and seats. (at least, that is my understanding of how the API works...)