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Scanning barcodes to record attendance

Graeme Ellis
$organization

Hello everyone,

We've got a brand spanking new barcode scanner and are going to hopefully use it for recording attendance.

In the record attendance screen, however, when I try and scan a barcode it enters (what I think is) the N-Scan number, rather than the ticket number.

Can you help?  Do we need a different barcode on the tickets?  We'd quite like the N-Scan barcode just in case we ever decide to use Access control.

Many thanks

Graeme
Young Vic Theatre

  • $organization

    Hi Grae,

     

    We have both barcodes on our tickets, so if N-Scan goes down (or the BOCA is playing up) the hosts can still scan. I’m not sure if you can return/attend by N-scan code…

     

    Gary

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Graeme Ellis
    Sent: 22 June 2010 16:17
    To: Halliday, Gary
    Subject: [Tessitura Ticketing Forum] Scanning barcodes to record attendance

     

    Hello everyone,

    We've got a brand spanking new barcode scanner and are going to hopefully use it for recording attendance.

    In the record attendance screen, however, when I try and scan a barcode it enters (what I think is) the N-Scan number, rather than the ticket number.

    Can you help?  Do we need a different barcode on the tickets?  We'd quite like the N-Scan barcode just in case we ever decide to use Access control.

    Many thanks

    Graeme
    Young Vic Theatre




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  • $organization

    Marvellous,

     

    Thanks Gary.  I’ll have a play

     

    Grae


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  • $organization

    Hi Graeme,

     

    The Record Attendance screen recognizes both the N-Scan number and the ticket number.  Check out the Bar Codes document for more details:

    http://www.tessituranetwork.com/~/media/Documentation/General/Bar_Codes.ashx

     

    Now what is getting scanned in completely dependent on what you printed as a bar code.  If you printed the N-Scan number, that’s what’s getting scanned.  If you printed the ticket number, that is what is getting scanned.  To auto commit either of those pieces of data, your scanner has to be programmed to add sentinel characters to it.  You’ll find the details in the Bar Codes document.

     

    Kevin Sheehan

    Documentation & Learning Resources Specialist

    Tessitura Network

    1 888 643 5778 ext 329 Office

    ksheehan@tessituranetwork.com

  • $organization

    Has anyone been able to mark a ticket as unattended outside of NScan.

    We have scanned the ticket out in NScan, but it is still showing as attended on the patron's account and in the seat map.

  • $organization in reply to Angela Studley

    Scanning a ticket out does not update the Attended status because the underlying assumption is that they're only "out" temporarily (e.g. to make a phone call, have a cigarette, run to the car etc.) and will be returning. As far as Tessitura is concerned, there's only one write from N-Scan to the seat history, and that's for the initial scan in.

    If you wanted to reflect that a patron had left the performance, you would actually have to return the seat in the Tessitura client to update the status from Attended.

     

  • $organization in reply to Jonathan Smillie

    Jonathan,

    I know you originally posted this reply in September of 2010, but has anything changed in the functionality of NScan in regards to scanning guests out and the tracking of this information in Tessitura.  We allow guests to do a past date exchange day of if we have availability and once in a blue moon a guest arrives and gets scanned in, but then decides to past date rather than wait for the next late seating cue.  In these situation we would love for it to be notated in the history of scanning them back out so that the box office was able to check this in the history before performing a past date exchange.  Is there another way to show this in Tessitura without returning the ticket, besides doing a CSI?

    Hope you are well.

    Thanks,

    Rich