HTML Email Confirmation template for REFUNDS

We would be soooo grateful too!

-Aileen Chaltain

Hopkins Center, Dartmouth College

Michael Bodel Lori Corrette Courtland Fitch

Same here!

Following for Hazel Lynn James (Past Member) and and Sydney Lewis (Past Member) and Rebecca Barr (Past Member) and Kimberly Cauchy

Hi everyone! We wanted to let you know that we hear this request. Our software development team has pivoted to work on functionality that will help with this. We are developing and testing new features and will roll them out as soon as they are ready. I can say it will not be available this week in case that helps you plan; for the most up-to-date information, please visit our business continuity page. I really appreciate our community right now and we are here to help as much as possible. Best,

Michael Flaherty-Wilcox, Tessitura Network

Thanks for the update Michael - will definitely be keeping an eye out for updates!

Hi Everyone, 

A quick update on this - We are working on a new sample HTML template for order confirmations that clearly displays refund details. We anticipate this being a part of our next Service Packs, 15.0.16 and 15.1.9.

Thanks, 

Chris Szalaj

Product Owner, Business Facing Products

Tessitura Network

Awesome - is there an expected release date on those yet?

Thanks so much,
Sarah Covie
PortTIX

Hi Sarah Covie, Not yet, but as it progresses we will be sure to post back and let you know. This service pack is high priority, as we understand the time sensitivity and value of the included features to our members. More information will be emailed and posted as we have it. 

Thanks

Chris

Thanks again! We really appreciate all the hard work being put into this

Hi Sarah,

Far from perfect but I modified the out of the box TNEW order confirmation for refund/donation/exchange/gift certificate use.

To make it work we've had to process refunds, donations, exchanges and gift certificates in a new order so that it doesn't pick up any other ticket info or transaction info from the original order.

We use an on account method for our donations as well.

Happy to share with you or anyone else if you're interested.

Cheers,

Thomas

Hi Thomas,

If you are willing to share, I'd love to see that. I've done some modifications on our Templates to try to get closer to showing all details, but I'haven't gotten to that level.

Thanks,

Lori

Thanks - I've made similar modified templates, but our problem is that we are refunding Service Fees for COVID-19 cancellations, and we haven't found a way to show the returned fees in the HTML templates. It sounds like this is in the works to come in an upcoming service pack though so for now we just have a disclaimer on the email indicated that amounts reflect the refunded ticket value only not including refunded fees... 

Here you go!

/cfs-file/__key/communityserver-discussions-components-files/28/Refund-HTML-template.txt

Like I said we decided to process refunds etc into a new order so that the confirmation wouldn't pick up any 'extra' info but it can be modified for use if you want to use it in existing orders.

With the refund 'block' it is essentially setup to pick up any negative payments/transactions with specific payment types e.g. Visa, Mastercard etc. Not the best way but it works for us. It also doesn't detail the items being refunded, e.g. fee vs performance

Please reach out if you have any questions - thomaschiu@brandenburg.com.au

Cheers,

Thomas

Thanks Thomas - this was definitely useful in showing at least the correct refund payment amounts, which I think is what most customers care about! I might just have to let go of trying to display the fees specifically.

Thanks again for sharing!
Sarah