This is an urgent request - does anyone has an HTML email confirmation template that shows refunds correctly? And if so would you be willing to share the code?? Right now we can show returned ticket amount but as we are refunding service fees as well for cancelled performances in this case, that amount is not their full refund amount. What I really want is to be able to show the actually transaction amount so we don't get a lot of follow up from customers who think we didn't process their refund correctly!!
Thanks so much,
Sarah CoviePortTIX
Hi everyone! We wanted to let you know that we hear this request. Our software development team has pivoted to work on functionality that will help with this. We are developing and testing new features and will roll them out as soon as they are ready. I can say it will not be available this week in case that helps you plan; for the most up-to-date information, please visit our business continuity page. I really appreciate our community right now and we are here to help as much as possible. Best,
Michael Flaherty-Wilcox, Tessitura Network
Thanks for the update Michael - will definitely be keeping an eye out for updates!