Hi Michael,
Thanks for making these resources readily available! I created a separate post about this, but I'm wondering if you can help point me in the direction of how to show full refund amount through an HTML template - is there documentation anywhere on this? Do you know of anyone that's developed this that might be willing to share? I'm only able to show ticket amounts returned right now, not actual refunded payment amount (including service fees that were removed from the order).
Thanks!Sarah Covie
Hi Sarah! Our software development team has pivoted to work on functionality that will help with this. We are developing and testing new features and will roll them out as soon as they are ready. I can say it will not be available this week in case that helps you plan; for the most up-to-date information, please visit our business continuity page. I really appreciate our community right now and we are here to help as much as possible. Best,
Michael Flaherty-Wilcox, Tessitura Network