Advance Group Bookings

We use a Group Mode of Sale. It’s set up to allow seated, unpaid orders. Once it’s paid in full we can print tickets.

Shelley Espinoza

System Services Manager

From: Tessitura Group Sales Forum [mailto:forums-groupsales@tessituranetwork.com] On Behalf Of Michelle Lalonde
Sent: Thursday, September 14, 2017 8:38 AM
To: Shelley Espinoza <sespinoza@cocastl.org>
Subject: [Tessitura Group Sales Forum] Advance Group Bookings

Does anyone process advance group bookings/tickets to reserve seating ? I looking for a way to process advance tickets for upcoming groups, when they arrive on the visit date I would need to adjust numbers if required and then process payment. Is there a way to process in tessitura. Thanking you in advance for any help Michelle Lalonde Sales Leader Science North

You have been sent this message because you subscribed to the Tessitura Group Sales forum. You may manage your subscriptions on the website in the forums under "Forum Email Subscriptions".

Hi Michelle,

We use a group mode as well. It is very useful!
We set a deadline for groups on when we can make changes by and take payment through Tessitura (Credit Card, Chq or Cash if in person).

As Shelley mentioned, once payment is received we are able to print tickets (Tessi won’t let you print otherwise). So we usually have the tickets ready for patrons upon their arrival.

You will always occasionally have last minute changes, but this has worked for us and our groups.

Lisa-Marie Carlson

Manager, Promotions & Special Events
Phone: (204) 957.3494

Toll Free: 1.800.667.4792

From: Tessitura Group Sales Forum [mailto:forums-groupsales@tessituranetwork.com] On Behalf Of Michelle Lalonde
Sent: September-18-17 10:09 AM
To: Group Sales
Subject: RE: [Tessitura Group Sales Forum] Advance Group Bookings

Hi

Thanks Shelley for posting what you are doing, I'm going to try this for our group orders.

I appreciate your help

Michelle Lalonde

You have been sent this message because you subscribed to the Tessitura Group Sales forum. You may manage your subscriptions on the website in the forums under "Forum Email Subscriptions".

CSIs are also very useful! We use them to track all contact with the group. I have Activity types for Group prospect, Payment Ready, Change that way I can run the CSI Tracking Report and see where we stand at a quick glance. We set reminders for payment deadlines too.

Hi Michelle,

We use a group mode as well. It is very useful!
We set a deadline for groups on when we can make changes by and take payment through Tessitura (Credit Card, Chq or Cash if in person).

As Shelley mentioned, once payment is received we are able to print tickets (Tessi won’t let you print otherwise). So we usually have the tickets ready for patrons upon their arrival.

You will always occasionally have last minute changes, but this has worked for us and our groups.

Lisa-Marie Carlson

Manager, Promotions & Special Events
Phone: (204) 957.3494

Toll Free: 1.800.667.4792

From: Tessitura Group Sales Forum [mailto:forums-groupsales@tessituranetwork.com] On Behalf Of Michelle Lalonde
Sent: September-18-17 10:09 AM
To: Group Sales
Subject: RE: [Tessitura Group Sales Forum] Advance Group Bookings

Hi

Thanks Shelley for posting what you are doing, I'm going to try this for our group orders.

I appreciate your help

Michelle Lalonde

Hi Michelle

We reserve tickets for group bookers and set a payment date. As an example we have our Christmas 2017 show that went on sale 23^rd November 2016 and we set the payment date to 18^th September 2017. We used the Hold Until section on the order screen. This then is set up to send an automated reminder a week before reminding the customer of the date and also on their invoices that we send. We also have reports that we can pull to find these reservations. Also we use the groups mode of sale.

Hope this helps

Diolch/Thanks

CJ

Thanks again Shelley for all your help !

Michelle Lalonde

Sales Leader

Responsable des ventes

(705)522-3701  ext 292

(705)522-1677  - fax

lalonde@sciencenorth.ca

Science North is an agency of the Government of Ontario and a registered charity #10796 2979 RR0001.

Science Nord est une agence du gouvernement de l'Ontario et un organisme de bienfaisance enregistré (no 10796 2979 RR0001).

"Tessitura Group Sales Forum" <forums-groupsales@tessituranetwork.com> writes:

CSIs are also very useful! We use them to track all contact with the group. I have Activity types for Group prospect, Payment Ready, Change that way I can run the CSI Tracking Report and see where we stand at a quick glance. We set reminders for payment deadlines too.

Shelley Espinoza

System Services Manager

Description: cid:image001.jpg@01D06D5F.83641780

From: Tessitura Group Sales Forum [mailto:forums-groupsales@tessituranetwork.com] On Behalf Of Lisa-Marie Carlson

Sent: Monday, September 18, 2017 11:17 AM

To: Shelley Espinoza <sespinoza@cocastl.org>

Subject: RE: [Tessitura Group Sales Forum] Advance Group Bookings

Hi Michelle,

We use a group mode as well. It is very useful!

We set a deadline for groups on when we can make changes by and take payment through Tessitura (Credit Card, Chq or Cash if in person).

As Shelley mentioned, once payment is received we are able to print tickets (Tessi won’t let you print otherwise). So we usually have the tickets ready for patrons upon their arrival.

You will always occasionally have last minute changes, but this has worked for us and our groups.

Lisa-Marie Carlson

Manager, Promotions & Special Events

Phone: (204) 957.3494

Toll Free: 1.800.667.4792

From: Tessitura Group Sales Forum [mailto:forums-groupsales@tessituranetwork.com] On Behalf Of Michelle Lalonde

Sent: September-18-17 10:09 AM

To: Group Sales

Subject: RE: [Tessitura Group Sales Forum] Advance Group Bookings

Hi

Thanks Shelley for posting what you are doing, I'm going to try this for our group orders.

I appreciate your help

Michelle Lalonde

From: Shelley Espinoza <bounce-shelleysalinas8221@tessituranetwork.com>

Sent: 9/15/2017 2:56:45 PM

We use a Group Mode of Sale. It’s set up to allow seated, unpaid orders. Once it’s paid in full we can print tickets.

Shelley Espinoza

System Services Manager

Description: Image removed by sender. Description: cid:image001.jpg@01D06D5F.83641780

From: Tessitura Group Sales Forum [mailto:forums-groupsales@tessituranetwork.com] On Behalf Of Michelle Lalonde

Sent: Thursday, September 14, 2017 8:38 AM

To: Shelley Espinoza <sespinoza@cocastl.org>

Subject: [Tessitura Group Sales Forum] Advance Group Bookings

Does anyone process advance group bookings/tickets to reserve seating ? I looking for a way to process advance tickets for upcoming groups, when they arrive on the visit date I would need to adjust numbers if required and then process payment. Is there a way to process in tessitura. Thanking you in advance for any help Michelle Lalonde Sales Leader Science North

You have been sent this message because you subscribed to the Tessitura Group Sales forum. You may manage your subscriptions on the website in the forums under "Forum Email Subscriptions".

You have been sent this message because you subscribed to the Tessitura Group Sales forum. You may manage your subscriptions on the website in the forums under "Forum Email Subscriptions".

You have been sent this message because you subscribed to the Tessitura Group Sales forum. You may manage your subscriptions on the website in the forums under "Forum Email Subscriptions".

You have been sent this message because you subscribed to the Tessitura Group Sales forum. You may manage your subscriptions on the website in the forums under "Forum Email Subscriptions".