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Being new to Allocations, I read the documentation (as well as the Mode of Sale documentation) and was able to create a Web Promo mode of sale, attach it to the proper Price Type and through that gain access to the right seats at the right price. So far, so good. Next, I was trying to also use a designated Price Zone for this promotion. This is primarily so the Phone and Box Office operators would know, through the system, where the desired seats for the promotion were, since they have to have access to multiple price types as well as access to all seats in the house. As I said, using Allocations by itself worked fine for Web sales. Using Price Zones by itself also worked by itself in a different test. The problem is, when I try to use the two in combination I get an error message on Web orders that there are no seats available that match my request.
So – my question is, can the two be used together, and if so, is there a step I’m missing to have them both function together.
Hi Robert,
Can you explain a little more what you are doing with the price zones? Are you setting up the price maps for some of the promotional price types so that some price zones are inactive (i.e. seats in that zone can’t be reserved using the promotional price type)?
Kevin Sheehan
Documentation & Learning Resources Specialist
Tessitura Network
1 888 643 5778 ext 329 Office
ksheehan@tessituranetwork.com
I'm not sure if I understand the issue completely, but we are heavy users of allocations
When we do an allocated promotion we have a separate MOS not only for the web, but also for the operators. Yes, this means that if the operator needs to sell more than one performance then they have to process in two different transactions, but it was the only way we could find to keep the allocated transaction accurate and clean.
We have several different allocations MOS for the web and operators so that we can run multiple allocations on the same shows and segregate different seats. It does complicate set up a little more, but the operators got use to it pretty quickly.
The idea is that we want to be able to limit a set of seats to a promo code on the web, but also make them available at the proper price-type to our phone operators when need be. We've got them working on the web fine, but then our phone operators can too easily sell those seats to the incorrect price-type. So, our solution was to limit the seats to a price-zone, which acted as a healthy impediment to the phone operators, but then also made the seats inaccessible online.
I’m not really sure why it isn’t working. It might be based on the way your website is coded to determine availability. I think you should probably open a help ticket so the support staff can take a closer look.
Alternately, I think Kay’s reply was a pretty good suggestion. If you use a separate mode of sale for these allocations for the box office and only associated the discount price type with that mode of sale, everything should work pretty well in the box office and on the web.
Thanks. I'll check with tech support.
My BO Director doesn't like Kay's solution since we have so many operators and so many events, but I do understand that it's a technically sound solution. Thanks, Kay.