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Being new to Allocations, I read the documentation (as well as the Mode of Sale documentation) and was able to create a Web Promo mode of sale, attach it to the proper Price Type and through that gain access to the right seats at the right price. So far, so good. Next, I was trying to also use a designated Price Zone for this promotion. This is primarily so the Phone and Box Office operators would know, through the system, where the desired seats for the promotion were, since they have to have access to multiple price types as well as access to all seats in the house. As I said, using Allocations by itself worked fine for Web sales. Using Price Zones by itself also worked by itself in a different test. The problem is, when I try to use the two in combination I get an error message on Web orders that there are no seats available that match my request.
So – my question is, can the two be used together, and if so, is there a step I’m missing to have them both function together.
Hi Robert,
I’m not really sure why it isn’t working. It might be based on the way your website is coded to determine availability. I think you should probably open a help ticket so the support staff can take a closer look.
Alternately, I think Kay’s reply was a pretty good suggestion. If you use a separate mode of sale for these allocations for the box office and only associated the discount price type with that mode of sale, everything should work pretty well in the box office and on the web.
Kevin Sheehan
Documentation & Learning Resources Specialist
Tessitura Network
1 888 643 5778 ext 329 Office
ksheehan@tessituranetwork.com
Thanks. I'll check with tech support.
My BO Director doesn't like Kay's solution since we have so many operators and so many events, but I do understand that it's a technically sound solution. Thanks, Kay.