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Being new to Allocations, I read the documentation (as well as the Mode of Sale documentation) and was able to create a Web Promo mode of sale, attach it to the proper Price Type and through that gain access to the right seats at the right price. So far, so good. Next, I was trying to also use a designated Price Zone for this promotion. This is primarily so the Phone and Box Office operators would know, through the system, where the desired seats for the promotion were, since they have to have access to multiple price types as well as access to all seats in the house. As I said, using Allocations by itself worked fine for Web sales. Using Price Zones by itself also worked by itself in a different test. The problem is, when I try to use the two in combination I get an error message on Web orders that there are no seats available that match my request.
So – my question is, can the two be used together, and if so, is there a step I’m missing to have them both function together.
Hi Robert,
Can you explain a little more what you are doing with the price zones? Are you setting up the price maps for some of the promotional price types so that some price zones are inactive (i.e. seats in that zone can’t be reserved using the promotional price type)?
Kevin Sheehan
Documentation & Learning Resources Specialist
Tessitura Network
1 888 643 5778 ext 329 Office
ksheehan@tessituranetwork.com
The idea is that we want to be able to limit a set of seats to a promo code on the web, but also make them available at the proper price-type to our phone operators when need be. We've got them working on the web fine, but then our phone operators can too easily sell those seats to the incorrect price-type. So, our solution was to limit the seats to a price-zone, which acted as a healthy impediment to the phone operators, but then also made the seats inaccessible online.