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Being new to Allocations, I read the documentation (as well as the Mode of Sale documentation) and was able to create a Web Promo mode of sale, attach it to the proper Price Type and through that gain access to the right seats at the right price. So far, so good. Next, I was trying to also use a designated Price Zone for this promotion. This is primarily so the Phone and Box Office operators would know, through the system, where the desired seats for the promotion were, since they have to have access to multiple price types as well as access to all seats in the house. As I said, using Allocations by itself worked fine for Web sales. Using Price Zones by itself also worked by itself in a different test. The problem is, when I try to use the two in combination I get an error message on Web orders that there are no seats available that match my request.
So – my question is, can the two be used together, and if so, is there a step I’m missing to have them both function together.
I'm not sure if I understand the issue completely, but we are heavy users of allocations
When we do an allocated promotion we have a separate MOS not only for the web, but also for the operators. Yes, this means that if the operator needs to sell more than one performance then they have to process in two different transactions, but it was the only way we could find to keep the allocated transaction accurate and clean.
We have several different allocations MOS for the web and operators so that we can run multiple allocations on the same shows and segregate different seats. It does complicate set up a little more, but the operators got use to it pretty quickly.