Cashing up Procedures

(Also Welcome!!) I would second the idea of saving it to a PDF.  You could then e-mail that to the supervisor/manager for their use the next morning.  We have a main Box Office and a second one that we also staff, and we use this method all the time when working in our satellite office.

John

Hi Kathleen!

 

Yes that would be and works for them when they count their cash. But we do a second cash check in the morning as often there isn’t a manager on site in the evening to count cash. So box office just pull the details… pop it in a cash up wallet and give it to the House Manager on site. Box Office mamangment then re count it the next day

 

So we are kinda stuck!

 

 

 

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Kathleen Smith
Sent: 02 August 2017 13:59
To: Joanne Boniface
Subject: RE: [Tessitura Ticketing Forum] Cashing up Procedures

 

Congratulations and welcome!

 

Box Office staff are supposed to print out their batch summaries for us to sign off on.  But, not having access to a paper printer in the box office, would it be feasible to have them run it to the screen to look at?

 

Cheers,

Kathleen

 

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Jo Boniface
Sent: Wednesday, August 02, 2017 6:56 AM
To: Kathleen Smith
Subject: [Tessitura Ticketing Forum] Cashing up Procedures

 

Hi Tessitura Community!

 

This is my first ever post!

Could i ask about your cashing up end of day procedures... we can't seem to find a standard report that will show us the amount of cash taken per batch/tess user - so we can check the box office staff are depositing the right amount of cash and there are no discrepancies!

How does everyone do this? Do they get thier staff to just print thier batch summary at the end of the day? We don't have a 'non ticket' printer attached to box office so this isn't an option for us!

Any ideas/helpful tips would be great

 

Also.. HELLO! we have been live for a week

 

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

We don't ask our staff to print their batch summaries, so potentially our approach may work for you. We do it at the end of each users shift and then total it at the end of the day, but I imagine it would work just as well if you followed the process a day or more after they completed the shift, so long as you kept their cash and receipts separate and secure. 

At the end of their shift, we have our staff close their batch and bring in their cash and receipts to the back of house.

We then go to batch administrator

Select: User Id: All

Tick: show closed batches

(if it's a past date we put in the date range, and tick show closed batches)

Double click on their batch

Click Print summary. This gives us their total cash and card figures for that day

We then enter the figures into a spreadsheet with two sections: Tessitura figures (taken from the EFTPOS receipts) and actual (taken from counting cash and entering in info from their EFTPOS settlement report). If there are any discrepancies they show on totals and variances on the right hand of the spreadsheet.

At the end of the day, we move all the closed batches to the right in batch administrator. Click post to the ledger. Before completing posting, we then click print summary and we enter these figures into a master sheet with totals for each GL code, gift vouchers memberships and other contributions. It's designed to highlight red if this amount doesn't correlate with the total recorded on the initial sheet.

Hope that helps. Happy to share the template. 

sure. Send me an email: ronan.macewan@acmi.net.au

We don't ask our staff to print their batch summaries, so potentially our approach may work for you. We do it at the end of each users shift and then total it at the end of the day, but I imagine it would work just as well if you followed the process a day or more after they completed the shift, so long as you kept their cash and receipts separate and secure. 

 

At the end of their shift, we have our staff close their batch and bring in their cash and receipts to the back of house.

We then go to batch administrator

Select: User Id: All

Tick: show closed batches

(if it's a past date we put in the date range, and tick show closed batches)

Double click on their batch

Click Print summary. This gives us their total cash and card figures for that day

We then enter the figures into a spreadsheet with two sections: Tessitura figures (taken from the EFTPOS receipts) and actual (taken from counting cash and entering in info from their EFTPOS settlement report). If there are any discrepancies they show on totals and variances on the right hand of the spreadsheet.

 

At the end of the day, we move all the closed batches to the right in batch administrator. Click post to the ledger. Before completing posting, we then click print summary and we enter these figures into a master sheet with totals for each GL code, gift vouchers memberships and other contributions. It's designed to highlight red if this amount doesn't correlate with the total recorded on the initial sheet.

Hope that helps. Happy to share the template. 

From: Joanne Boniface <bounce-joboniface7288@tessituranetwork.com>
Sent: 8/2/2017 6:47:35 AM

Hi Tessitura Community!

 

This is my first ever post!

Could i ask about your cashing up end of day procedures... we can't seem to find a standard report that will show us the amount of cash taken per batch/tess user - so we can check the box office staff are depositing the right amount of cash and there are no discrepancies!

How does everyone do this? Do they get thier staff to just print thier batch summary at the end of the day? We don't have a 'non ticket' printer attached to box office so this isn't an option for us!

Any ideas/helpful tips would be great

 

Also.. HELLO! we have been live for a week

 

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!