Pricing Rules- Product Volume with a Price Change

Is the rule added to the Rule Set that is associated to your MOS? 

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Janna Ellis
Sent: Wednesday, February 15, 2017 10:42 AM
To: Dot Krebs <dkrebs@actorstheatre.org>
Subject: [Tessitura Ticketing Forum] Pricing Rules- Product Volume with a Price Change

We REALLY want to use Pricing rules for the following scenario: Purchase 3 of the 12 performanes and you will recieve a discount. We would like the discount to be applied by a price type change. We have set this up as a Product Volume Rule with a Price type change. We have set it to Switch from a Reg price type to a new Fest Pass price type and have selected the 3-12 products (performances). We have added it to the Rule Set that is associated with 2 MOS. In both of those MOS nothing happens when we add 3 performaces at the Regular price type. We would expect that the price type would change to the Fest Pass price type that we programmed. What are we missing?

Thanks!

Janna

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Hi Janna,

Are you adding these performances as part of a flex package? Component performances in a flex package (or any package really) do not trigger pricing rules.

If packages are not your problem, make sure that you are seating or at least choosing a price zone for the performances, as the pricing rules don’t fire until the system goes to price the SLIs.  I know I’ve had that trip me up a few times when I’m moving quickly to test a pricing rule.

And if that’s not the issue, I suggest opening a help ticket so support can look at things a little more closely with you.

Kevin Sheehan

Senior Technical Writer & Consultant

Tessitura Network

+1 888 643 5778 x 329

ksheehan@tessituranetwork.com

Dot- yes the rule set is associated with the MOS that I am using.

I can get this to work if I change it to be a discount price change instead of a price type change. I must be missing something in the price type change set up.

Janna

Is the rule added to the Rule Set that is associated to your MOS? 

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Janna Ellis
Sent: Wednesday, February 15, 2017 10:42 AM
To: Dot Krebs <dkrebs@actorstheatre.org>
Subject: [Tessitura Ticketing Forum] Pricing Rules- Product Volume with a Price Change

We REALLY want to use Pricing rules for the following scenario: Purchase 3 of the 12 performanes and you will recieve a discount. We would like the discount to be applied by a price type change. We have set this up as a Product Volume Rule with a Price type change. We have set it to Switch from a Reg price type to a new Fest Pass price type and have selected the 3-12 products (performances). We have added it to the Rule Set that is associated with 2 MOS. In both of those MOS nothing happens when we add 3 performaces at the Regular price type. We would expect that the price type would change to the Fest Pass price type that we programmed. What are we missing?

Thanks!

Janna

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It is not a flex package. I am also seating them all and there is no change. I will open a ticket.

Also are there other reports for pricing rules other than Rule Statistics that I am missing?

Thanks,

Janna

The price type you are changing to must be associated with the MOS of the ticket orders. If you don’t want the price type to be available on its own in the dropdown or on the web, remove security rights for the price type from the applicable user groups (for the web that would be the Web APIs user group).

Is Fest Pass price type associated to the MOS you are using? I know that seems silly, but I had to ask.

Dot- yes the rule set is associated with the MOS that I am using.

I can get this to work if I change it to be a discount price change instead of a price type change. I must be missing something in the price type change set up.

Janna

Is the rule added to the Rule Set that is associated to your MOS? 

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Janna Ellis
Sent: Wednesday, February 15, 2017 10:42 AM
To: Dot Krebs <dkrebs@actorstheatre.org>
Subject: [Tessitura Ticketing Forum] Pricing Rules- Product Volume with a Price Change

We REALLY want to use Pricing rules for the following scenario: Purchase 3 of the 12 performanes and you will recieve a discount. We would like the discount to be applied by a price type change. We have set this up as a Product Volume Rule with a Price type change. We have set it to Switch from a Reg price type to a new Fest Pass price type and have selected the 3-12 products (performances). We have added it to the Rule Set that is associated with 2 MOS. In both of those MOS nothing happens when we add 3 performaces at the Regular price type. We would expect that the price type would change to the Fest Pass price type that we programmed. What are we missing?

Thanks!

Janna

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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The following reports include options for breaking out sales by pricing rule:

Performance Revenue Breakdown

Performance Revenue Gain-Loss

Performance Sales Analysis

And don’t forget, our bestie T-Stats will pull Pricing Rules data. J

The following reports include options for breaking out sales by pricing rule:

Performance Revenue Breakdown

Performance Revenue Gain-Loss

Performance Sales Analysis

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!