We REALLY want to use Pricing rules for the following scenario: Purchase 3 of the 12 performanes and you will recieve a discount. We would like the discount to be applied by a price type change. We have set this up as a Product Volume Rule with a Price type change. We have set it to Switch from a Reg price type to a new Fest Pass price type and have selected the 3-12 products (performances). We have added it to the Rule Set that is associated with 2 MOS. In both of those MOS nothing happens when we add 3 performaces at the Regular price type. We would expect that the price type would change to the Fest Pass price type that we programmed. What are we missing?
Thanks!
Janna
Hi Janna,
Are you adding these performances as part of a flex package? Component performances in a flex package (or any package really) do not trigger pricing rules.
If packages are not your problem, make sure that you are seating or at least choosing a price zone for the performances, as the pricing rules don’t fire until the system goes to price the SLIs. I know I’ve had that trip me up a few times when I’m moving quickly to test a pricing rule.
And if that’s not the issue, I suggest opening a help ticket so support can look at things a little more closely with you.
Kevin Sheehan
Senior Technical Writer & Consultant
Tessitura Network
+1 888 643 5778 x 329
ksheehan@tessituranetwork.com