comp Rsn

To use comp reason you need to set up comp reasons that are attached to your price types.  There are two system tables that you use to do this: TR_comp code and TX_price_type_comp_code.  You set up what you want the comp code to be called in TR_comp code and then link it to the appropriate price types in TX_price_type_comp_code.  Once this is set up if a CSR adds a ticket with a price type that has a comp code linked to it, it will trigger a window that asks them to select the appropriate comp code.  The button at the bottom of the ticket order page is just to change the comp reason code or look at it after the order has been saved.   

You can look at the setup details in the system tables doc here:

http://www.tessituranetwork.com/network/Learning/Documentation/System%20Administration/System%20Tables.aspx

Hope that helps!

Amanda

Amanda Sheehan

Ticket System Administrator

Cincinnati Playhouse in the Park

on our ticket order page we have a button saying "Comp Rsn" which we believe means comp reason, we would like to use this but unfortunately are not sure how, when we click on it nothing happens.

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To use comp reason you need to set up comp reasons that are attached to your price types.  There are two system tables that you use to do this: TR_comp code and TX_price_type_comp_code.  You set up what you want the comp code to be called in TR_comp code and then link it to the appropriate price types in TX_price_type_comp_code.  Once this is set up if a CSR adds a ticket with a price type that has a comp code linked to it, it will trigger a window that asks them to select the appropriate comp code.  The button at the bottom of the ticket order page is just to change the comp reason code or look at it after the order has been saved.   

You can look at the setup details in the system tables doc here:

http://www.tessituranetwork.com/network/Learning/Documentation/System%20Administration/System%20Tables.aspx

Hope that helps!

Amanda

Amanda Sheehan

Ticket System Administrator

Cincinnati Playhouse in the Park

on our ticket order page we have a button saying "Comp Rsn" which we believe means comp reason, we would like to use this but unfortunately are not sure how, when we click on it nothing happens.

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!