on our ticket order page we have a button saying "Comp Rsn" which we believe means comp reason, we would like to use this but unfortunately are not sure how, when we click on it nothing happens.
To use comp reason you need to set up comp reasons that are attached to your price types. There are two system tables that you use to do this: TR_comp code and TX_price_type_comp_code. You set up what you want the comp code to be called in TR_comp code and then link it to the appropriate price types in TX_price_type_comp_code. Once this is set up if a CSR adds a ticket with a price type that has a comp code linked to it, it will trigger a window that asks them to select the appropriate comp code. The button at the bottom of the ticket order page is just to change the comp reason code or look at it after the order has been saved.
You can look at the setup details in the system tables doc here:
http://www.tessituranetwork.com/network/Learning/Documentation/System%20Administration/System%20Tables.aspx
Hope that helps!
Amanda
Amanda Sheehan
Ticket System Administrator
Cincinnati Playhouse in the Park
From: Anna Moon [mailto:bounce-annamoon5996@tessituranetwork.com] Sent: Thursday, December 17, 2009 8:17 AM To: Amanda Sheehan Subject: [Tessitura Ticketing Forum] comp Rsn
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Is there a way of reporting on this?
Mark,
Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 I have a custom report that pulls this data. If you send me an email, I’ll be happy to send you a copy (it may take a day or so before I can pull it together for you).
-steve carlock
Santa Barbara Center for the Performing Arts/The Granada
jsc@granadasb.org
(Apologies if this shows up twice - I replied earlier but I never saw the response).