Hi all!
Throughout the season we offer complimentary events to the public that are not ticketed and want to keep track of those who sign up and give them the option to do so online. Currently I have these built as dummy events so people can 'register' online. Our patrons however are getting confused about the seats they are 'assigned' in the shopping cart and now my Education department is pushing to go back to an online form that the Box Office would have to manually enter into the system. Is there a way to keep this as a ticketing event and remove the seating element from the shopping cart and email confirmation? Or is there a type on online registration form that talks to Tessitura?
Hi Jennifer -
Often TNEW users sell things like this through the AUX item path as well. I would suggest opening a TNEW support ticket to talk to one of our TNEW experts (of which I am not) about all your options.
Cheers,
Heather
Hi all! Throughout the season we offer complimentary events to the public that are not ticketed and want to keep track of those who sign up and give them the option to do so online. Currently I have these built as dummy events so people can 'register' online. Our patrons however are getting confused about the seats they are 'assigned' in the shopping cart and now my Education department is pushing to go back to an online form that the Box Office would have to manually enter into the system. Is there a way to keep this as a ticketing event and remove the seating element from the shopping cart and email confirmation? Or is there a type on online registration form that talks to Tessitura? This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Ah yes! I knew it had to be as simple as a check box. Thanks Janna :)
We also created a price type called RSVP and alias it to say "RSVP List - No Printed Tickets" to further hint that they're just letting us know they're coming and don't need to bring or have us print a physical ticket. This is important for us because often our Education Dept. will have events when the Box Office isn't open.
Hey Jason, we tried an alias price type called Guest List but people still seeing a 'seat' assigned were confused. But thanks for the thought!
At FTC we accept event registration as an elevated event through the contributions portion of our TNEW site. It's not documented but works fine as an EE is essentially a campaign.
Based on fund and amount development modifies the event records for the users and contacts them for the rest of the details.
We have done this for over a year on 5.0 (5.5 core)