Manually mark seat as "Attended"

Does anyone know if there is a way to manually mark a seat as "Attended?" On occasion we have patrons who have lost their tickets and instead of reprinting them, our venue box office will issue a handwritten admission pass. We'd like to be able to have an accurate count in Tessitura of who attended the show, but I can't seem to find a way of marking a seat as "attended" without scanning the barcode.

 

Thanks for your help!

 

Patrick Schley

First Stage Children's Theater



  • Hi Patrick

     

    There is an option of recording attendance in the Season Manager Module.  You Click Go To then Season Manager, in the Season Manager Menu there is option called Record Attendance.  You can then enter the Ticket No to record attendance.

     

    Hope that helps

     

    Nick

     


    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Patrick Schley
    Sent: 30 November 2009 17:24
    To: Nick Insell
    Subject: [Tessitura Ticketing Forum] Manually mark seat as "Attended"

     

    Does anyone know if there is a way to manually mark a seat as "Attended?" On occasion we have patrons who have lost their tickets and instead of reprinting them, our venue box office will issue a handwritten admission pass. We'd like to be able to have an accurate count in Tessitura of who attended the show, but I can't seem to find a way of marking a seat as "attended" without scanning the barcode.

     

    Thanks for your help!

     

    Patrick Schley

    First Stage Children's Theater




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  • Thanks, Nick. Where do I find the Ticket number without having the physical ticket in front of me? The admission passes written by the venue include the seat location, but no other information.
  • Patrick,

     

    Try this,

     

    Goto the seat map and right click on the seat and select "Seat History". Where the event is "printed" it should have the ticket number (tkt no).

     

    Marty Jones

    Database Administrator

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Patrick Schley
    Sent: Monday, November 30, 2009 11:44 AM
    To: Martin A. Jones
    Subject: Re: [Tessitura Ticketing Forum] Manually mark seat as "Attended"

     

    Thanks, Nick. Where do I find the Ticket number without having the physical ticket in front of me? The admission passes written by the venue include the seat location, but no other information.




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • Aha! Thanks for the tip!

    -p.

    PATRICK SCHLEY | Special Projects Coordinator | First Stage Children’s Theater
    Milwaukee Youth Arts Center | 325 West Walnut Street | Milwaukee, WI 53212
    414.267.2973 tel | 414.267.2976 fax | pschley@firststage.org
    Website: http://www.firststage.org | Facebook: http://www.facebook.com/firststage | Twitter: http://twitter.com/firststage

    On stage at First Stage:
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    Visit www.firststage.org to register!



    From: Marty Jones <bounce-martyjones7649@tessituranetwork.com>
    Reply-To: Tessitura Ticketing Forum <forums-ticketing@tessituranetwork.com>
    Date: Mon, 30 Nov 2009 12:19:13 -0600
    To: Patrick Schley <pschley@firststage.org>
    Subject: RE: [Tessitura Ticketing Forum] Manually mark seat as "Attended"

    Patrick,
     
    Try this,
     
    Goto the seat map and right click on the seat and select "Seat History". Where the event is "printed" it should have the ticket number (tkt no).
     

    Marty Jones
    Database Administrator


    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Patrick Schley
    Sent: Monday, November 30, 2009 11:44 AM
    To: Martin A. Jones
    Subject: Re: [Tessitura Ticketing Forum] Manually mark seat as "Attended"

    Thanks, Nick. Where do I find the Ticket number without having the physical ticket in front of me? The admission passes written by the venue include the seat location, but no other information.



    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!



    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum.  You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending.  Thank you!
  • Former Member
    Former Member $organization in reply to Marty Jones

    Other places to find the ticket number include:

    1) In the Constituent record - Under the Orders tab, click on the Order in question.  In the new window that opens click on the History tab and scroll to the right to find the ticket number

    2) In Ticket Orders - Go to the order in question, click on the Order History tab and again scroll to the right to find the ticket number.

    Duane