Does anyone know if there is a way to manually mark a seat as "Attended?" On occasion we have patrons who have lost their tickets and instead of reprinting them, our venue box office will issue a handwritten admission pass. We'd like to be able to have an accurate count in Tessitura of who attended the show, but I can't seem to find a way of marking a seat as "attended" without scanning the barcode.
Thanks for your help!
Patrick Schley
First Stage Children's Theater
Patrick,
Try this,
Goto the seat map and right click on the seat and select "Seat History". Where the event is "printed" it should have the ticket number (tkt no).
Marty Jones
Database Administrator
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Patrick Schley Sent: Monday, November 30, 2009 11:44 AM To: Martin A. Jones Subject: Re: [Tessitura Ticketing Forum] Manually mark seat as "Attended"
Thanks, Nick. Where do I find the Ticket number without having the physical ticket in front of me? The admission passes written by the venue include the seat location, but no other information.
This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Other places to find the ticket number include:
1) In the Constituent record - Under the Orders tab, click on the Order in question. In the new window that opens click on the History tab and scroll to the right to find the ticket number
2) In Ticket Orders - Go to the order in question, click on the Order History tab and again scroll to the right to find the ticket number.
Duane