Mistakenly selling in test

Hi Carol,

Sadly, this has happened to me. 

First, check your credit card transaction report, because in my experience, credit card transactions in Test do not actually process.  If you do verify they have gone through, then I would do the refund in Test and then redo the transaction in Live – particularly because you don’t know if the same seats are available in Live.  I know that’s not the answer you want to hear, but there really is no way to smoothly transfer funds. 

Unless someone else has another idea – I hope soJ  And good luck!

Jessica

Jessica Damrow Sherman

Assistant Ticket Office Manager

The Performing Arts Center

Purchase College

735 Anderson Hill Road

Purchase, NY 10577

914.251.6214

jessica.damrow@purchase.edu

Hi

I am sure this has happened to someone before; an operator sold tickets to an event in Test, instead of Live. How do I transfer those sales into Live? I am assuming the customers credit cards were charged, because the orders processed as they do in Live; releasing funds to print the ticket.I can't put the funds 'on account', & use the funds in Live. I don't want to charge the customers credit card again. If I can help it I don't want to call each customer to tell them I need to refund their purchase and charge them again...

I am not concerned with reporting on these sales, just updating the customers record and making sure the posting of the batch is right.  

I'm stumped!!

Thoughts, suggestion?

Thanks,

Carol

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Hi

I am sure this has happened to someone before; an operator sold tickets to an event in Test, instead of Live. How do I transfer those sales into Live? I am assuming the customers credit cards were charged, because the orders processed as they do in Live; releasing funds to print the ticket.I can't put the funds 'on account', & use the funds in Live. I don't want to charge the customers credit card again. If I can help it I don't want to call each customer to tell them I need to refund their purchase and charge them again...

I am not concerned with reporting on these sales, just updating the customers record and making sure the posting of the batch is right.  

I'm stumped!!

Thoughts, suggestion?

Thanks,

Carol

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Good question, Carol.

This occurred at our facility only one time but it did raise some concerns.

Our one time error only involved two seats and I think we kinda wrote off the error as experience.

Our Box Office has a clear procedure to only be in Live, unless there are specific requests.

But procedures are not 100%, and we’d like to piggy-back on your question.

Regards,

Wendell Baskin

Bass Hall – Fort Worth

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Carol Ciulla
Sent: Tuesday, January 20, 2015 14:52
To: Wendell Baskin
Subject: [Tessitura Ticketing Forum] Mistakenly selling in test

Hi

I am sure this has happened to someone before; an operator sold tickets to an event in Test, instead of Live. How do I transfer those sales into Live? I am assuming the customers credit cards were charged, because the orders processed as they do in Live; releasing funds to print the ticket.I can't put the funds 'on account', & use the funds in Live. I don't want to charge the customers credit card again. If I can help it I don't want to call each customer to tell them I need to refund their purchase and charge them again...

I am not concerned with reporting on these sales, just updating the customers record and making sure the posting of the batch is right.  

I'm stumped!!

Thoughts, suggestion?

Thanks,

Carol

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!