Hi
I am sure this has happened to someone before; an operator sold tickets to an event in Test, instead of Live. How do I transfer those sales into Live? I am assuming the customers credit cards were charged, because the orders processed as they do in Live; releasing funds to print the ticket.I can't put the funds 'on account', & use the funds in Live. I don't want to charge the customers credit card again. If I can help it I don't want to call each customer to tell them I need to refund their purchase and charge them again...
I am not concerned with reporting on these sales, just updating the customers record and making sure the posting of the batch is right.
I'm stumped!!
Thoughts, suggestion?
Thanks,
Carol
Carol,
I can't imagine that your test system is connected to a live credit card server, so there have likely been no charges. You should be able to simply re-create the order in Live and charge the card.
Michele