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Mistakenly selling in test

Carol Ciulla
$organization

Hi

I am sure this has happened to someone before; an operator sold tickets to an event in Test, instead of Live. How do I transfer those sales into Live? I am assuming the customers credit cards were charged, because the orders processed as they do in Live; releasing funds to print the ticket.I can't put the funds 'on account', & use the funds in Live. I don't want to charge the customers credit card again. If I can help it I don't want to call each customer to tell them I need to refund their purchase and charge them again...

I am not concerned with reporting on these sales, just updating the customers record and making sure the posting of the batch is right.  

I'm stumped!!

Thoughts, suggestion?

Thanks,

Carol

Parents
  • $organization

    Hey Jessica,

    Thanks for this! I found the information I needed in Performance Transaction Detail Report. The credit card transactions did not process---phew!

    Based on all of the trouble the operator had trying to make sense of the event in test (plus the work it will take to reenter all of the sales) , I doubt she will make the same mistake again!

     

    Thank you,

    Carol

     

     

    Carol Ciulla

    Box Office Manager

    37 Main St. 01966

    978.546.7391 x 102

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Jessica Damrow
    Sent: Tuesday, January 20, 2015 4:46 PM
    To: Carol Ciulla
    Subject: RE: [Tessitura Ticketing Forum] Mistakenly selling in test

     

    Hi Carol,

     

    Sadly, this has happened to me. 

     

    First, check your credit card transaction report, because in my experience, credit card transactions in Test do not actually process.  If you do verify they have gone through, then I would do the refund in Test and then redo the transaction in Live – particularly because you don’t know if the same seats are available in Live.  I know that’s not the answer you want to hear, but there really is no way to smoothly transfer funds. 

     

    Unless someone else has another idea – I hope soJ  And good luck!

     

    Jessica

     

    Jessica Damrow Sherman

    Assistant Ticket Office Manager

    The Performing Arts Center

    Purchase College

    735 Anderson Hill Road

    Purchase, NY 10577

    914.251.6214

    jessica.damrow@purchase.edu

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Carol Ciulla
    Sent: Tuesday, January 20, 2015 3:55 PM
    To: Damrow, Jessica
    Subject: [Tessitura Ticketing Forum] Mistakenly selling in test

     

    Hi

    I am sure this has happened to someone before; an operator sold tickets to an event in Test, instead of Live. How do I transfer those sales into Live? I am assuming the customers credit cards were charged, because the orders processed as they do in Live; releasing funds to print the ticket.I can't put the funds 'on account', & use the funds in Live. I don't want to charge the customers credit card again. If I can help it I don't want to call each customer to tell them I need to refund their purchase and charge them again...

    I am not concerned with reporting on these sales, just updating the customers record and making sure the posting of the batch is right.  

    I'm stumped!!

    Thoughts, suggestion?

    Thanks,

    Carol




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Reply
  • $organization

    Hey Jessica,

    Thanks for this! I found the information I needed in Performance Transaction Detail Report. The credit card transactions did not process---phew!

    Based on all of the trouble the operator had trying to make sense of the event in test (plus the work it will take to reenter all of the sales) , I doubt she will make the same mistake again!

     

    Thank you,

    Carol

     

     

    Carol Ciulla

    Box Office Manager

    37 Main St. 01966

    978.546.7391 x 102

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Jessica Damrow
    Sent: Tuesday, January 20, 2015 4:46 PM
    To: Carol Ciulla
    Subject: RE: [Tessitura Ticketing Forum] Mistakenly selling in test

     

    Hi Carol,

     

    Sadly, this has happened to me. 

     

    First, check your credit card transaction report, because in my experience, credit card transactions in Test do not actually process.  If you do verify they have gone through, then I would do the refund in Test and then redo the transaction in Live – particularly because you don’t know if the same seats are available in Live.  I know that’s not the answer you want to hear, but there really is no way to smoothly transfer funds. 

     

    Unless someone else has another idea – I hope soJ  And good luck!

     

    Jessica

     

    Jessica Damrow Sherman

    Assistant Ticket Office Manager

    The Performing Arts Center

    Purchase College

    735 Anderson Hill Road

    Purchase, NY 10577

    914.251.6214

    jessica.damrow@purchase.edu

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Carol Ciulla
    Sent: Tuesday, January 20, 2015 3:55 PM
    To: Damrow, Jessica
    Subject: [Tessitura Ticketing Forum] Mistakenly selling in test

     

    Hi

    I am sure this has happened to someone before; an operator sold tickets to an event in Test, instead of Live. How do I transfer those sales into Live? I am assuming the customers credit cards were charged, because the orders processed as they do in Live; releasing funds to print the ticket.I can't put the funds 'on account', & use the funds in Live. I don't want to charge the customers credit card again. If I can help it I don't want to call each customer to tell them I need to refund their purchase and charge them again...

    I am not concerned with reporting on these sales, just updating the customers record and making sure the posting of the batch is right.  

    I'm stumped!!

    Thoughts, suggestion?

    Thanks,

    Carol




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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