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Mistakenly selling in test

Carol Ciulla
$organization

Hi

I am sure this has happened to someone before; an operator sold tickets to an event in Test, instead of Live. How do I transfer those sales into Live? I am assuming the customers credit cards were charged, because the orders processed as they do in Live; releasing funds to print the ticket.I can't put the funds 'on account', & use the funds in Live. I don't want to charge the customers credit card again. If I can help it I don't want to call each customer to tell them I need to refund their purchase and charge them again...

I am not concerned with reporting on these sales, just updating the customers record and making sure the posting of the batch is right.  

I'm stumped!!

Thoughts, suggestion?

Thanks,

Carol

Parents
  • $organization

    Thanks Michele,

    This is the case!

     

    Thank you,

    Carol

     

     

    Carol Ciulla

    Box Office Manager

    37 Main St. 01966

    978.546.7391 x 102

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Michele Keutsch
    Sent: Tuesday, January 20, 2015 4:35 PM
    To: Carol Ciulla
    Subject: Re: [Tessitura Ticketing Forum] Mistakenly selling in test

     

    Carol,

    I can't imagine that your test system is connected to a live credit card server, so there have likely been no charges. You should be able to simply re-create the order in Live and charge the card.

    Michele

    From: Carol Ciulla <bounce-carolciull6102@tessituranetwork.com>
    Sent: 1/20/2015 3:50:21 PM

    Hi

    I am sure this has happened to someone before; an operator sold tickets to an event in Test, instead of Live. How do I transfer those sales into Live? I am assuming the customers credit cards were charged, because the orders processed as they do in Live; releasing funds to print the ticket.I can't put the funds 'on account', & use the funds in Live. I don't want to charge the customers credit card again. If I can help it I don't want to call each customer to tell them I need to refund their purchase and charge them again...

    I am not concerned with reporting on these sales, just updating the customers record and making sure the posting of the batch is right.  

    I'm stumped!!

    Thoughts, suggestion?

    Thanks,

    Carol




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Reply
  • $organization

    Thanks Michele,

    This is the case!

     

    Thank you,

    Carol

     

     

    Carol Ciulla

    Box Office Manager

    37 Main St. 01966

    978.546.7391 x 102

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Michele Keutsch
    Sent: Tuesday, January 20, 2015 4:35 PM
    To: Carol Ciulla
    Subject: Re: [Tessitura Ticketing Forum] Mistakenly selling in test

     

    Carol,

    I can't imagine that your test system is connected to a live credit card server, so there have likely been no charges. You should be able to simply re-create the order in Live and charge the card.

    Michele

    From: Carol Ciulla <bounce-carolciull6102@tessituranetwork.com>
    Sent: 1/20/2015 3:50:21 PM

    Hi

    I am sure this has happened to someone before; an operator sold tickets to an event in Test, instead of Live. How do I transfer those sales into Live? I am assuming the customers credit cards were charged, because the orders processed as they do in Live; releasing funds to print the ticket.I can't put the funds 'on account', & use the funds in Live. I don't want to charge the customers credit card again. If I can help it I don't want to call each customer to tell them I need to refund their purchase and charge them again...

    I am not concerned with reporting on these sales, just updating the customers record and making sure the posting of the batch is right.  

    I'm stumped!!

    Thoughts, suggestion?

    Thanks,

    Carol




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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