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consigned tickets

Ellen Holt
$organization

I'm trying to find the best way to track and report on consigned tickets.  I've "bought" the tickets as reserved but reserved tickets are difficult to track.  In another job they had a way of tracking consignments that were to be paid.  In my instance, the tickets won't be directly paid but will be part of a larger settlement.  I would appreciate info on how others deal with consigned tickets.



[edited by: Ellen Holt at 11:40 AM (GMT -6) on 9 Jul 2014]
  • $organization

    Hi Ellen,

    We don't do too much consigning, really we only do it when we have to sell hard tickets at a venue that we don't have Tessitura access in, but we pay off the tickets with a payment method called Consignment.  Then we make sure to cancel out the Consignment payments with the actually payments we take in.  So we always carry a $0 balance in the Consignment payment type.  It's just a pass through of funds.  

    So perhaps you might want to create a new payment method for your consignments and then change the payment method to the payment method that ultimately gets used when the tickets are paid later.  

    Hope this helps!

    Jenny

  • $organization

    It does- thanks!

     

    Ellen Holt

    Concerts & Lectures

    The Metropolitan Museum of Art

    1000 Fifth Ave

    New York, NY 10028

    212.650.2706

    212.650.2253, fax

    Ellen.Holt@metmuseum.org

    http://www.metmuseum.org/tickets

    http://www.metmuseum.org

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Jenny Graf
    Sent: Wednesday, July 09, 2014 1:12 PM
    To: Holt, Ellen
    Subject: Re: [Tessitura Ticketing Forum] consigned tickets

     

    Hi Ellen,

    We don't do too much consigning, really we only do it when we have to sell hard tickets at a venue that we don't have Tessitura access in, but we pay off the tickets with a payment method called Consignment.  Then we make sure to cancel out the Consignment payments with the actually payments we take in.  So we always carry a $0 balance in the Consignment payment type.  It's just a pass through of funds.  

    So perhaps you might want to create a new payment method for your consignments and then change the payment method to the payment method that ultimately gets used when the tickets are paid later.  

    Hope this helps!

    Jenny

    From: Ellen Holt <bounce-ellenholt2442@tessituranetwork.com>
    Sent: 7/9/2014 11:39:25 AM

    I'm trying to find the best way to track and report on consigned tickets.  I've "bought" the tickets as reserved but reserved tickets are difficult to track.  In another job they had a way of tracking consignments that were to be paid.  In my instance, the tickets won't be directly paid but will be part of a larger settlement.  I would appreciate info on how others deal with consigned tickets.




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization
    Hi Ellen,

    We do a lot of consignment ticketing - for multiple rental clients, and often for multiple productions per rental client.  To help us keep track, we do the following:

    1.  We process consignment sales in a separate Consignment Sales MOS.
    2.  We use separate Consignment price types, so that it is easy to see real sales vs. consignment sales on reports that include price type information.
    3.  We create a separate Consignment method of payment for each different production.

    This is a bit more work when setting things up, but it allows us to troubleshoot problems and reconcile events with consignment sales quite easily.  If you are managing consignment sales for more than one production or reconciling consignment sales for more than one organization, I'd recommend breaking things down to this level of detail.

    Hope this helps!  Catherine

    On 7/9/2014 12:47 PM, Ellen Holt wrote:

    I'm trying to find the best way to track and report on consigned tickets.  I've "bought" the tickets as reserved but reserved tickets are difficult to track.  In another job they had a way of tracking consignments that were to be paid.  In my instance, the tickets won't be directly paid but will be part of a larger settlement.  I would appreciate how others deal with consigned tickets.




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
  • $organization

    Hi Ellen,

    Our process is very similar to Catherine's process. We book them in an Admin MOS using specific consignment price types and pay the order with a consignment payment method. We also make use of order notes wherever possible to indicate what specifically the tickets are for (if it's not obvious otherwise) and whether we are expecting payment prior to the performance or if it will be taken care of during settlement.

  • $organization in reply to Jenny Carvo

    Do you sell your consignment tickets as General Public or do you sell them to a particular constituent (like your own organization)?

  • $organization

    I figured out the answer – thanks!

     

    Ellen Holt

    Box Office Manager

    Celebrity Series of Boston

    20 Park Plaza, Suite 1032

    Boston, MA 02116

    617-598-3224 (p)

    617-598-3291 (f)

    www.celebrityseries.org

    CelebritySeries_logo_signature

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Sara Nemeth
    Sent: Monday, June 15, 2015 10:32 AM
    To: Ellen Holt
    Subject: Re: [Tessitura Ticketing Forum] consigned tickets

     

    Do you sell your consignment tickets as General Public or do you sell them to a particular constituent (like your own organization)?

    From: Jenny Graf <bounce-jennygraf9784@tessituranetwork.com>
    Sent: 7/9/2014 12:05:20 PM

    Hi Ellen,

    We don't do too much consigning, really we only do it when we have to sell hard tickets at a venue that we don't have Tessitura access in, but we pay off the tickets with a payment method called Consignment.  Then we make sure to cancel out the Consignment payments with the actually payments we take in.  So we always carry a $0 balance in the Consignment payment type.  It's just a pass through of funds.  

    So perhaps you might want to create a new payment method for your consignments and then change the payment method to the payment method that ultimately gets used when the tickets are paid later.  

    Hope this helps!

    Jenny




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization in reply to Ellen Holt

    As above, we use:

    - Different mode of sale
    - Different set of buyer types
    - Different payment method

    If we consign tickets to an outside agent who can print on their own stock, we just leave it as an unpaid reservation until their sales are finalised, but we'll "pay" it earlier if we're printing on our stock and passing the tickets on. Buyer types for this all start with the word "Agent.." which helps, as it's always alphabetically top of the list on show reports, so it stands out.