I'm trying to find the best way to track and report on consigned tickets. I've "bought" the tickets as reserved but reserved tickets are difficult to track. In another job they had a way of tracking consignments that were to be paid. In my instance, the tickets won't be directly paid but will be part of a larger settlement. I would appreciate info on how others deal with consigned tickets.
I figured out the answer – thanks!
Ellen Holt
Box Office Manager
Celebrity Series of Boston
20 Park Plaza, Suite 1032
Boston, MA 02116
617-598-3224 (p)
617-598-3291 (f)
www.celebrityseries.org
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Sara Nemeth Sent: Monday, June 15, 2015 10:32 AM To: Ellen Holt Subject: Re: [Tessitura Ticketing Forum] consigned tickets
Do you sell your consignment tickets as General Public or do you sell them to a particular constituent (like your own organization)?
From: Jenny Graf <bounce-jennygraf9784@tessituranetwork.com> Sent: 7/9/2014 12:05:20 PM
Hi Ellen,
We don't do too much consigning, really we only do it when we have to sell hard tickets at a venue that we don't have Tessitura access in, but we pay off the tickets with a payment method called Consignment. Then we make sure to cancel out the Consignment payments with the actually payments we take in. So we always carry a $0 balance in the Consignment payment type. It's just a pass through of funds.
So perhaps you might want to create a new payment method for your consignments and then change the payment method to the payment method that ultimately gets used when the tickets are paid later.
Hope this helps!
Jenny
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As above, we use:
- Different mode of sale- Different set of buyer types- Different payment method
If we consign tickets to an outside agent who can print on their own stock, we just leave it as an unpaid reservation until their sales are finalised, but we'll "pay" it earlier if we're printing on our stock and passing the tickets on. Buyer types for this all start with the word "Agent.." which helps, as it's always alphabetically top of the list on show reports, so it stands out.