Relaying Expected Attendance to FOH

Hey,

I’m a HUGE fan of giving FOH and Facilities Tessi logins (and even Production Crew)- that way they can take some ownership and view seatmaps and run reports on their own.  But in the interim, you could schedule the canned Attendance by Performance report to be sent out- it only has ticket counts, and there are no sales figs on it.  But I highly recommend setting up some user groups that are locked down to only certain view-only things, and only certain reports

Cheers,

Kathleen

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Christopher Short
Sent: Friday, 10 January 2014 11:55 AM
To: Kathleen Smith
Subject: [Tessitura Ticketing Forum] Relaying Expected Attendance to FOH

Good afternoon Tessiturians!

We have been struggling to find a way to impart expected attendance to our FOH and Facilities Staff so that they can properly staff for any given event.

We could use the Ticket Sales by Period Report but were looking for a way to relay this information without including any revenue reporting.  Has anyone done something similar or does anyone have any advice?

Currently we're manually checking and sending this information to these teams as they do not have access to Tessitura at this time.

Thanks!
Short 

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Just throwing in my $0.02… one of the best things that I ever did was train our House Manager on Tessitura use. He’s able to provide much better service to our patrons, can give much better information to our ushers and other FOH staff, allows him to assist our venue’s box office with troubleshooting as needed, and it empowers him to better represent First Stage in general because he has more information about performances and patrons. I’m definitely in favor of HM’s being in the client!

But to answer your question, we use the Attendance by Performance report to look at pre-show house counts. It’s the least cluttered and has the info.

-p.

Patrick Schley
Academy Services Manager

FIRST STAGE

Transforming Lives Through Theater

325 West Walnut Street | Milwaukee, WI 53212
(414) 267-2942 direct | (414) 267-2976 fax

We have FOH management, Production management, and Catering management in the client to see what is going on with seating in the house.

Thomas Brown

Tessitura Business Manager

Brooklyn Academy of Music (BAM)

www.bam.org

tbrown@bam.org

718-724-8135

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Christopher Short
Sent: Thursday, January 09, 2014 7:48 PM
To: Thomas Brown
Subject: [Tessitura Ticketing Forum] Relaying Expected Attendance to FOH

Good afternoon Tessiturians!

We have been struggling to find a way to impart expected attendance to our FOH and Facilities Staff so that they can properly staff for any given event.

We could use the Ticket Sales by Period Report but were looking for a way to relay this information without including any revenue reporting.  Has anyone done something similar or does anyone have any advice?

Currently we're manually checking and sending this information to these teams as they do not have access to Tessitura at this time.

Thanks!
Short 

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!