Because of the way we are using the system we need to be able to have an order in an individuals account and also pull information from the household that they are in
ie. A child being in a dance class (set up as a performance) to be pulled for class lists but wanting the parents information to pull for marketing and newsletters.
If the child is a Primary Association then the order defaults to the Household account and if the child is not a Primary Association then I can't seem to pull the household information.
I don't know what to do.
Hi Cathy-Anne –
At First Stage we always sell class orders to the household and use the ‘for’ field in Special Requests to indicate the student’s constituent ID. Our class list report then references that special request link in order to display the student name. In V12 this will become easier for you with the new owner/initiator/recipient fields on the order screen, as well.
-p.
Patrick Schley Academy Services Manager
FIRST STAGE
Transforming Lives Through Theater
325 West Walnut Street | Milwaukee, WI 53212 (414) 267-2970 direct | (414) 267-2976 fax
Hi Patrick;
Do you have a special report built for this or is there a standard way to pull lists on the “for” field?
From: Tessitura Customer Service Forum [mailto:forums-cust.serv@tessituranetwork.com] On Behalf Of Patrick Schley Sent: October-09-13 3:57 PM To: Cathy-Anne Cook Subject: RE: [Tessitura Customer Service Forum] Households - orders into the individual accounts
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We have a custom class list report that we use. It is rather old (still an Infomaker report) but I may be able to send it to you, if you’d like. Others may have better ideas.
We’ve never tried this before but if you can that would be great.
From: Tessitura Customer Service Forum [mailto:forums-cust.serv@tessituranetwork.com] On Behalf Of Patrick Schley Sent: October-10-13 1:36 PM To: Cathy-Anne Cook Subject: RE: [Tessitura Customer Service Forum] Households - orders into the individual accounts
Hi Patrick,
Could you share that report with me? I've been looking for a way to export this information to Word and I don't see another way to pull the recipients with the standard reports.
Hi Gloria –
Since this original post I’ve asked our DBA folks if it would be possible to package up this report, and the response that I got was that because it depends so heavily on our custom Student Info tab and other custom work, it would be difficult for another organization to integrate it into their system without significant work. We have also made some tweaks in preparation for our upgrade to v12.0.3 (Monday!) so that it references that new recipient field. Once the dust settles, I can see if I can connect you with our DBA for further investigation.
Thanks!
325 West Walnut Street | Milwaukee, WI 53212 (414) 267-2942 direct | (414) 267-2976 fax
Thanks Patrick.
From: Tessitura Customer Service Forum [mailto:forums-cust.serv@tessituranetwork.com] On Behalf Of Patrick Schley Sent: Thursday, May 15, 2014 2:13 PM To: Gloria Ormsby Subject: RE: [Tessitura Customer Service Forum] Households - orders into the individual accounts