Because of the way we are using the system we need to be able to have an order in an individuals account and also pull information from the household that they are in
ie. A child being in a dance class (set up as a performance) to be pulled for class lists but wanting the parents information to pull for marketing and newsletters.
If the child is a Primary Association then the order defaults to the Household account and if the child is not a Primary Association then I can't seem to pull the household information.
I don't know what to do.
Thanks Patrick.
From: Tessitura Customer Service Forum [mailto:forums-cust.serv@tessituranetwork.com] On Behalf Of Patrick Schley Sent: Thursday, May 15, 2014 2:13 PM To: Gloria Ormsby Subject: RE: [Tessitura Customer Service Forum] Households - orders into the individual accounts
Hi Gloria –
Since this original post I’ve asked our DBA folks if it would be possible to package up this report, and the response that I got was that because it depends so heavily on our custom Student Info tab and other custom work, it would be difficult for another organization to integrate it into their system without significant work. We have also made some tweaks in preparation for our upgrade to v12.0.3 (Monday!) so that it references that new recipient field. Once the dust settles, I can see if I can connect you with our DBA for further investigation.
Thanks!
-p.
Patrick Schley Academy Services Manager
FIRST STAGE
Transforming Lives Through Theater
325 West Walnut Street | Milwaukee, WI 53212 (414) 267-2942 direct | (414) 267-2976 fax
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