Using Tessitura for Restaurant bookings

Hi Venessa,

We haven't fully instituted this yet, but I've playing around with a few set-up options as we just opened a resteraunt about a year ago and we're trying to figure out the best way to manage it. One of the things I found that seems to work well for this is to set up user defined fees for specific menue items that would increase the cost of the base meal...i.e. the meal is $8 and includes either, fish, chicken, a hamburger, etc. To get a Steak, you add a $5 fee for steak that can be put in manually...is that the kind of thing you're referring to?

Another option might be to use Flex packages - 1 flex package = complete dinner for 1 person with a performance for each part of the meal, i.e. Entrée, Main, Dessert, Wine.  Any extras in addition can be in another performance, perhaps?  

You can then create the menu items by either using different facility sections, price zones or even price types as you see fit to accommodate as Joshua describes like Steak, Chicken, Salad etc.

Fees sound like a good option for add-ons but performances might be more suitable for T-Stats analysis.

Cheers,

Kevin

I'm also looking at this at the moment, although as a one off option to pre-pay for dining before a particular show. 

The issue I have is that our restaurant require the bookings to be taken at staggered times. The only way I can think to do this is to have multiple dining 'events' set up at intervals before the show, with a small capacity on each. Has anyone got a way around this?

EDIT. The more I think about it, I do like the fee idea. It does mean recording tables on paper instead of tracking the numbers on Tessitura, but it's something I might propose. This forum is great!

Hi Rob,

We have a restaurant facility with multiple zones for the sittings and then within those zones have the maximum capacity for each time slot set up (we can then hold off spaces as needed). We do have to set them up as performances in Tessitura, and as they are reservations only we don't take payments.

Am happy to send you some screen shots if you want to take a look at our set up or discuss it with you at the UK conference if you are attending.

Caryl

Thanks, it would be great to see what the facility looks like on screen.

For the restaurant option we've been asked to provide, we would be taking payment and selling this along with tickets. This means we would most likely be sending the customer a printed ticket for the dining (which is where the complication of displaying the time of the reservation comes in).

Yes, I'll be at the conference this week. It's my first one so I'm looking forward to it, we just got Tessitura here late last year.

Rog,

I will bring some examples with me to the Conference / have my laptop so we could log on and take a look at in Tessitura.

Caryl

Hi

Carly would you also be able to send me a screen shot?  My email address is wilson@peopleslight.org.  We run a restaurant here and my GM has been asking how we can just take reservations for the restaurant.

We currently sell dinner packages (ticket and a meal) and a dinner only for subscribers with tickets.  We sell the packages now by having multiple price maps attached to one price type (ticket portion & meal portion).  This also makes it possible to sell them easily online, but we have not figured out the best way to reserve a time for people.

Thanks

Yes, I shall put something together for you tomorrow and send it over.
Caryl

Hi Caryl

I might have a quick chat with you about this at conference as well if that's OK?

See you on Thursday!

Nicola 

No worries Nicola - see you Thursday!

Great!  Thanks so much.

Thanks, that's great.

See you there. 

Hi Caryl,

Would love to talk to you about the way you have set up your facility for restaurant reservations.

We toying with the idea of using Tessitura for reservations in our restaurant and have some minor hurdles.

Do you have a strategy for flexibility for booking numbers but also prevents people from being able to be seated on a table that already has a booking (even if less than the full capacity of that table)?

Any help would be much appreciated.

Kind regards,

Monica

We don't set the facility up as tables, we just have a row of spaces available at the times that are open. The Call Centre know that they can't book more than 8 in a group and we limit that number on line too. I can send you screen shots if that would help.

Caryl