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Using Tessitura for Restaurant bookings

Vanessa McNaught
$organization

Hi,

Does anyone currently use Tessitura for Restaurant bookings - not just reserving a table, but selecting dishes from the menu, wines etc.? We have a set menu price, with a number of dishes that have supplements to add on.

Thanks,
Vanessa

  • Former Member
    Former Member $organization

    Hi Monica!

     

    We also use Tessitura to sell our restaurant. We do book individual tables and use service interceptors and web customization to kill seats if a table is reserved at less than the capacity. We have also used Best Seating so that a party of two will not sell at a larger table until after all of the smaller tables have sold for that time slot.

     

    I’d be happy to talk to you about if you have questions.

     

    Nicole

     

     

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Nicole Keating
    Senior Director, Ticket Services
    The Adrienne Arsht Center for the Performing Arts
    of Miami-Dade County
    1300 Biscayne Blvd.
    Miami, FL 33132
    ph. (786) 468-2330 fx. (786) 468-2005
    www.arshtcenter.org

     

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Monica Lowe
    Sent: Tuesday, April 28, 2015 10:40 PM
    To: Nicole Keating
    Subject: Re: [Tessitura Ticketing Forum] Using Tessitura for Restaurant bookings
    Importance: High

     

    Hi Caryl,

    Would love to talk to you about the way you have set up your facility for restaurant reservations.

    We toying with the idea of using Tessitura for reservations in our restaurant and have some minor hurdles.

    Do you have a strategy for flexibility for booking numbers but also prevents people from being able to be seated on a table that already has a booking (even if less than the full capacity of that table)?

    Any help would be much appreciated.

    Kind regards,

    Monica

    From: Caryl Jones <bounce-caryljones3976@tessituranetwork.com>
    Sent: 11/12/2013 9:59:27 AM

    Hi Rob,

    We have a restaurant facility with multiple zones for the sittings and then within those zones have the maximum capacity for each time slot set up (we can then hold off spaces as needed). We do have to set them up as performances in Tessitura, and as they are reservations only we don't take payments.

    Am happy to send you some screen shots if you want to take a look at our set up or discuss it with you at the UK conference if you are attending.

    Caryl




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  • $organization in reply to Former Member

    I was curious if anyone would be willing share their scripts that kills extra seats.  I stepped into a situation at Lyric Opera where restaurant reservations are being reserved at tables, but the extra seats at a table don't get killed, which is leading to overbooking since the web just best seats the reservation, and I need to get a fix in fast.

    Thanks!