Hi All,
We finally converted to V.11 and are having a problem with the ticket design we used in V.10. The word "household" is giving us problems. It doesn't seem to make any difference if I use "First Name1 and Last Name 1" or "Customer Name 1". I still get the word "Household" after the constituent names. This makes the name way too long on the ticket and there's no need for it either. I'm sure it will just confuse our ticket buyers, too
Did anyone else have this problem? If so, what did you do to correct it? I appreciate any and all suggestions.
Thanks,
Susan
You could either have your header card pull from the salutation radio button on the “names” tab or do like we did and use the user defined fields you have for ticket design. You may need some code help on getting that to work. One of the database people here with Milwaukee Arts Partners made it all work on the backend for us.
Christopher Cuhel, Patron Services Manager
First Stage
Transforming Lives Through Theater
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Susan Ashcraft Sent: Tuesday, August 06, 2013 4:25 PM To: Christopher Cuhel Subject: [Tessitura Ticketing Forum] Ticket Design in V.11
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We have our Salutation set up to just be their name without household so that’s what we had to change it to. Here’s a screen shot:
Shelley Salinas
Box Office Manager
COCA
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Susan Ashcraft Sent: Tuesday, August 06, 2013 4:21 PM To: Shelley Salinas Subject: [Tessitura Ticketing Forum] Ticket Design in V.11
Hi There!We used custom fields to add A1 and A2, last and first names to the header options. Then we created a different will call header for A1 of household and A2 of household. It takes a few minutes to set up, but ultimately has proved pretty convenienent.The same can be done for mailing headers, but the salutation fix works pretty will with that.Happy Tuesday, people!-Mark
Thanks for all your answers. I'm sure one of these options will solve our problem.