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Ticket Design in V.11

Susan Ashcraft
$organization

Hi All,

We finally converted to V.11 and are having a problem with the ticket design we used in V.10. The word "household" is giving us problems.  It doesn't seem to make any difference if I use "First Name1 and Last Name 1" or "Customer Name 1". I still get the word "Household" after the constituent names. This makes the name way too long on the ticket and there's no need for it either. I'm sure it will just confuse our ticket buyers, too

Did anyone else have this problem? If so, what did you do to correct it? I appreciate any and all suggestions.

Thanks,

Susan

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  • $organization

    We have our Salutation set up to just be their name without household so that’s what we had to change it to.  Here’s a screen shot:

     

     

    Shelley Salinas

    Box Office Manager

    COCA

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Susan Ashcraft
    Sent: Tuesday, August 06, 2013 4:21 PM
    To: Shelley Salinas
    Subject: [Tessitura Ticketing Forum] Ticket Design in V.11

     

    Hi All,

    We finally converted to V.11 and are having a problem with the ticket design we used in V.10. The word "household" is giving us problems.  It doesn't seem to make any difference if I use "First Name1 and Last Name 1" or "Customer Name 1". I still get the word "Household" after the constituent names. This makes the name way too long on the ticket and there's no need for it either. I'm sure it will just confuse our ticket buyers, too

    Did anyone else have this problem? If so, what did you do to correct it? I appreciate any and all suggestions.

    Thanks,

    Susan




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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  • $organization

    We have our Salutation set up to just be their name without household so that’s what we had to change it to.  Here’s a screen shot:

     

     

    Shelley Salinas

    Box Office Manager

    COCA

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Susan Ashcraft
    Sent: Tuesday, August 06, 2013 4:21 PM
    To: Shelley Salinas
    Subject: [Tessitura Ticketing Forum] Ticket Design in V.11

     

    Hi All,

    We finally converted to V.11 and are having a problem with the ticket design we used in V.10. The word "household" is giving us problems.  It doesn't seem to make any difference if I use "First Name1 and Last Name 1" or "Customer Name 1". I still get the word "Household" after the constituent names. This makes the name way too long on the ticket and there's no need for it either. I'm sure it will just confuse our ticket buyers, too

    Did anyone else have this problem? If so, what did you do to correct it? I appreciate any and all suggestions.

    Thanks,

    Susan




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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